Creative Cloud keeps warning of a file synch error—or a non-existing file.

Forum|Forum|5 years ago
January 26, 2021
1 reply
715 views

Hello, I have the following situation with my desktop [Adobe] Creative Cloud (I am running on Mac OS 10.14.6)

First, I keep getting a file synching error for a file (folder actually) that has been permanently erased. I quit and restarted Creative Cloud numerous times to no avail; the issue persists.

Second, and this is a lesser important issue: in my finder window, the original Cloud icon has been replaced by the standard folder icon (in the left-hand navigation column).

Thanks for any assistance or ideas you can provide!

This topic has been closed for replies.

kglad

Community Expert

open your web files and make sure the folder's been deleted and no longer in the recoverable (ie, deleted) folder.

S

StudioviewAuthor

New Participant

Thank you. I actually did just that (i.e., deleted it from the "recoverable" folder; quit, then restarted). However, the problem persists. I wonder if there's a prefs. file I would need to remove from the Adobe Library (harkening back to the old days, I guess).

kglad

Community Expert

you can reset your cc app.

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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