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Lyon Agency
Lyon Agency
Participant
June 22, 2022
Answered

Creative Cloud says its totally full but it's empty and I can't load any file

  • June 22, 2022
  • 2 replies
  • 5721 views

Hi, CC says I got the 100 gb full and I can't load any file, but the folder is actually empty because I deleted everything that was there, anyway I can't do anything and it doesn't sync anymore because it's saying it's full.

Thank you in advance

Correct answer Lyon Agency

SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

This was the link

https://assets.adobe.com/deleted

My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

2 replies

F
FramebyAlexandre
Participant
December 5, 2024

mine it's full and i don't have any files on cloud or even on deleted folder

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 5, 2024

Hi @FramebyAlexandre ,

 

Thank you for joining the community! We're sorry to hear about your issue. Could you kindly provide your Adobe ID so we can look into it more deeply?

 

We're here to assist, just need a bit of information.

 

Best regards,

Tarun

C
ClaytonLDSA
Participating Frequently
July 31, 2025

Hi @Tarun Saini 

 

I am having a similar issue, creative cloud storage shows as full, but no files when I view files in the Creative Could Desktop App, and nothing in the deleted section. Please help! 

 

Neelamk
Neelamk
Legend
June 22, 2022

Hi There,

 

We are sorry for your difficulties as the Creative Cloud Application shows storage full though you have no files. To help you better, could you please let us know the version of the Creative Cloud Desktop Application and the OS Version. Also, make sure, the CC App is in the foreground, and then press CTRL+ALT+R, it will refresh the application. Could you also confirm if you have the same error shown in Creative Cloud web which you can access through assets.adobe.com? 

We have some troubleshooting articles to resolve the storage full issue, please refer below:

https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Please let us know if this helps. Also, share with us the details to investigate the issue.

 

Regards,

Neelam

    Lyon Agency
    Lyon AgencyAuthorCorrect answer
    Participant
    June 23, 2022

    SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

    This was the link

    https://assets.adobe.com/deleted

    My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 23, 2022

      Add these URLs to your browser's bookmarks/favorites.


      Creative Cloud Assets https://assets.adobe.com
      - Synced files
      - Cloud documents
      - Deleted files

      Lightroom https://lightroom.adobe.com
      - Photos
      - Albums
      - Edited files
      - Imported files
      - Deleted files

      Document Cloud https://documentcloud.adobe.com
      - All documents
      - Starred files
      - Shared files

      Adobe Express (formerly called Spark) https://www.adobe.com/express/
      - Projects
      - Brand files
      - Graphics
      - Web pages
      - Videos

       

       

      Nancy O'Shea— Product User & Community Expert
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