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Red Point
Inspiring
November 7, 2016
Answered

Creative Cloud Syncing never ending / doesnt stop / continuously going

  • November 7, 2016
  • 33 replies
  • 34182 views

Hi!

I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.

This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!

Can anyone explain to me:

1.) Why the Creative Cloud App is continuously syncing

2.) What is the app syncing (since my files are all uploaded already)

2.) What I can do to make it stop

I do not want to stop syncing altogether, I just want it to stop after my very minor changes are complete. That said, it does make me wonder if it is a good idea to let Adobe into my system in such a way, if things like this occur!

Any help is greatly appreciated... but please only respond if you know what your talking about!

Don't tell me to reinstall the app - I have done that!

Don't tell me to move files into another folder and then back - I have done that!

No need to tell me how to stop syncing altogether - I know how to do that!

    This topic has been closed for replies.
    Correct answer David__B

    Hey Walter,

    I after reviewing your logs our engineering department was able to identify the cause. This issue will be fixed in a future update to the Creative Cloud app. I'm not sure when that will be, but hopefully some time soon.

    Thanks for reporting it!

    - Dave

    33 replies

    Show previous replies
    S
    smartens21
    New Participant
    July 12, 2018

    Hello,

    Same problem here. Always syncing the same 8 files. Other files where fine.

    But solved (macbook high sierra).

    1. Pause sync on creative cloud
    2. Stop creative cloud
    3. Remove CoreSync folder (mac ==> /Users/<Your Username>/Library/Application Support/Adobe/CoreSync)
    4. Empty waste bin (importent on mac)
    5. Reboot computer
    6. Start Creative cloud
    7. Start sync
      Chiali123456
      Chiali123456
      New Participant
      January 24, 2019

      I tried these steps on Mac book air/ Mojave and it works like a charm.
      Thank you for share this, i have been trying fix this for the past days.

      TheMegaQueen
      TheMegaQueen
      Participating Frequently
      June 17, 2018

      I am also having the problem of constant syncing.

      I was away from my laptop for 5 days, and had it turned off while I was away. When I booted up this past Friday evening, I left to eat dinner and came back to a rebooted laptop that I didn't start, and constant notifications that 9 files have been updated in the creative cloud folder.

      I investigated the situation, paused syncing, rebooted my laptop once again. When that didn't work and the syncing continued, I left the sync on pause and didn't come back to the situation until today. This morning, the Creative Cloud App updated itself, but the problem persisted. I ran the uninstaller, where I got an error message that said "Unable to uninstall creative cloud desktop as it is busy." I then ran the Adobe Clean Tool and uninstalled ALL Adobe apps, and rebooted. I did a fresh download and install of the Creative Cloud App and got this:

      Went to repair, and the freshly installed program opened fine. It synced my files and is up to date, but then the same notification began to pop up every few seconds: "9 files have been updated"

      This laptop is an MSI GL62M 7RD-032 running Windows 10. I have a late 2015 Macbook Air running OSX High Sierra that is logged into my colleague's Adobe account and the files are syncing fine without a constant sync problem, so I would not assume it's a file corruption problem.

      Both computers are running the CCA Version 4.5.0.331 after a fresh install on the MSI, but keep in mind the problem began on my MSI before an update was downloaded this morning.

      My MSI is my primary laptop, so even if I can work on my Mac, I would also prefer to have this fixed ASAP. Let me know if you need more info from me.

      Alexandre Becquet
      Alexandre Becquet
      Adobe Expert
      June 18, 2018

      Hi, I actually let time and sort files. It seems that a file was a problem and after erasing unnecessary files and those who posed problem, little by little the synchronization was done perfectly.

      A
      agustincordes9973782
      New Participant
      April 14, 2018

      I finally found a fix for this issue. Seriously Adobe, you need to get your act straight with CoreSync because it's poorly implemented. Very slow and unreliable, feels more like an afterthought than a proper service developers could use.

      I had the exact problem mentioned by the original poster two years ago: moving the Creative Cloud Files folder completely broke sync. I certainly won't uninstall and reinstall 15GB of applications, so I found another way to fix sync:

      • First, stop syncing and shut down the Creative Cloud app
      • Second, just in case delete all temporary files in AppData\Local\Temp
      • Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
      • Finally, launch the Creative Cloud app and start syncing

      At least in my case, it was just as simple as deleting the CoreSync database files. Maybe Adobe could do this preemptively when moving the folder.

      Hoping this works for the rest of you.

        P
        paulroos
        Known Participant
        April 14, 2018

        Hello Agustin,

        Thanks for the fix. But where can I find these files? I am just an average user with limited technical knowledge.

        I tried to search with Spotlight but can't find them.

        Thanks,

        Paul

        A
        agustincordes9973782
        New Participant
        April 14, 2018

        Hi Paul, I tried this solution on Windows 10. On macOS, you would find these files in:

        /Users/<Your Username>/Library/Application Support/Adobe/CoreSync

        I haven't tried this on Mac, I sure hope it works for you.

        arixs86782287
        arixs86782287
        New Participant
        April 12, 2018

        I have the same problem since two days ago, Syncing never ending.

        . What troubleshooting have you tried already?

        Uninstall & reinstall CC ,not work. close firewall, anti varus and run CC, still syncing . ..

        . Has sync worked on the system in the past?

          YES

        . What anti-virus/security software do you use on the system?

           AVG

        . What operating system and version are you using?

           WIN 10.

        .  Is sync failing to start or running indefinitely?

           Can pause or stop sync function by custume but never end itself.

        . Are you getting any kind of error message?

           NO..

        Hope this problem will fix at the coming update very soon. I pretty sure its Adobe's problem.

        THANK YOU.

        arixs86782287
        arixs86782287
        New Participant
        April 12, 2018

        UM...........

        I dont know is it something related to win os?

        The CC Sync seems working fine after update Win 10 new patch...

        Will keep watching and hope it dont happen again.

          P
          paulroos
          Known Participant
          March 28, 2018

          Same here. David_B promised an update in January 2017.... 

          J
          jasonsteed-bk
          New Participant
          March 18, 2018

          When bro?

          jonathang82399548
          jonathang82399548
          New Participant
          February 12, 2018

          Same issue here - 'Creative Cloud syncing' forever even though there's nothing to sync.

          Don't laugh, but the issue began after I emptied a can of coke into my Lenovo latop which then died. (Yes, I'm an idiot.)

          So I had to get a replacement. It's exactly the same as the previous laptop, but uses the old hard drive. Runs exactly as before perfectly, EXCEPT for this weird syncing issue which has appeared.

          Fix?

          angkritth
          angkritth
          Participating Frequently
          March 11, 2018

          same issue
          There eat alot of bandwidth

          help pls

          F
          FedHUD
          New Participant
          February 6, 2018

          Mine syncs, deletes and re-syncs nonstop

          S
          stelfair
          Participating Frequently
          November 6, 2017

          I'm having the same issues with the CC2018 versions of the application.

          R
          Red PointAuthor
          Inspiring
          January 17, 2017

          Any response? I have send you the log file but still have not received any response!!

          David__B
          Adobe Employee
          David__BCorrect answer
          Adobe Employee
          January 19, 2017

          Hey Walter,

          I after reviewing your logs our engineering department was able to identify the cause. This issue will be fixed in a future update to the Creative Cloud app. I'm not sure when that will be, but hopefully some time soon.

          Thanks for reporting it!

          - Dave

          E
          euuop
          New Participant
          June 21, 2018

          Hi Paul,

          Although the symptoms may appear the same, we've discovered and released fixes for being unable to sync since the original post here. This issue is not something that everyone encounters and the underlying cause/solution varies from case to case. If you're unable to use sync I'm happy to work with you to troubleshoot or alternatively you can contact and work phone/chat support. If you'd like to me to try to assist these would help me better understand the issue in your circumstance.

          •     What troubleshooting have you tried already?
          •     Has sync worked on the system in the past?
          •     What anti-virus/security software do you use on the system?
          •     What operating system and version are you using?
          •     Is sync failing to start or running indefinitely?
          •     Are you getting any kind of error message?

          Please get back to me with additional information and I'll see what I can do to help.

          Thanks,

          - Dave


          hello dave,

          I have had a similar problem and you seem to be the only one caring enough to answer so I thank you in advance for your assistance.

          My Adobe Creative Cloud is continuously syncing files non stop. I have left the computer on for so long and I have a good internet connection and still the syncing keeps mentioning that few seconds are left to finish syncing then it starts all over again.

          I have checked the files in my CC libraries from within the apps, no files seem to be syncing.

          I have checked my online files, all files seem to be perfectly synced.

          However in my market downloads folder on my mac there is an unknown file that keeps syncing. its name is "b86ac7621064e30ec2df41e684dd4bd7._gstmp"

          I have tried to repair the creative cloud app, but the problem remained unsolved.

          I have posted in forums but I had no reply, I also have tried to customer chat but nobody answered.

          Please how can I resolve this issue?

          Show more replies
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