New Participant

Answered

Discontinuation of Creative Cloud Synced files

Forum|Forum|2 years ago
July 28, 2023
18 replies
18052 views

I got an email today announcing

Files saved to Creative Cloud Files folder on your computer will no longer automatically sync with assets.adobe.com.

This is the only way I can sync work from a personal workstation to my work computer. Does this mean that we will no longer be able to use the Creative Cloud Files as a mechanism to do that starting February 1, 2024. How does this "modernize the Creative Cloud storage experience"?

Our company does not allow access to USB ports, I can't just copy from an external drive. The only way we can sync our work is via cloud storage. What alternative would I have when this comes into play.

Full text of email below:

Dear Creative Cloud User,

We want to let you know about an upcoming change to your personal Creative Cloud account. Adobe is modernizing the Creative Cloud storage experience and will begin discontinuing Creative Cloud Synced files on February 1, 2024.

How this may impact you:
• Files saved to Creative Cloud Files folder on your computer will no longer automatically sync with assets.adobe.com.
• Files that are uploaded directly to assets.adobe.com or the Creative Cloud Mobile App will not be automatically copied to your computer.

Recommended actions:
• If you do not save assets to the Creative Cloud Synced files, no action is needed.
• Ensure your assets are properly backed up locally or to third-party cloud storage.

It is important to emphasize that there will be no change to Creative Cloud Documents functionality. You can still save files as Creative Cloud Documents via applications such as Adobe Photoshop and Adobe Illustrator; these files will remain in sync across devices.

Regards,
Adobe Creative Cloud Team

File sync

Correct answer Nancy OShea

Please refer to the official help articles below for more details.

Individual Plans - https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Teams/Enterprise Plans - https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

For additional questions, please feel free to contact Adobe Customer Care:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Or ask your IT Dept Admin to reach out to their Adobe Teams/Enterprise Account Rep.

Thank you.

Show previous replies

R

ROBERT31560008f446

New Participant

I understand this notice to mean that if you are creating documents with Adobe apps, they will still save to the cloud but if you are creating documents separately, e.g. Word docs and saving them to your cloud folder on your device, they are not going to the cloud anymore. No syncing. So you won't have access to them on other devices. Also, I'm not quite sure what happens to everything already synced. Does it disappear a la iCloud unless you specifically download from the cloud to a device?

I feel like this is a terrible decision, all about consolidating traffic in Adobe, gatekeeping and monopoly, but then again, we have an internal server so I will just move all my files there while considering whether to get roped into some other "pay monthly 'til the end of your days" service.

kglad

Community Expert

you're understanding is correct. when syncing ends, your local files will remain (on all synced devices), but disappear along with the removed online assets folder.

E

evikne71

Known Participant

Is this a first step to making LR Classic able to store original files in the cloud (which would have been a dream come true), or are they just getting rid of a problem, because the synchronization never worked satisfactorily?

kglad

Community Expert

@evikne71

i haven't seen anything to imply lrc enhancements.

wjansen

Participating Frequently

Agreed, I am also completely surprised and appalled by this sudden change.

Dear Adobe, what do you think one of the main attractive reasons of CC really is? Because there literally is no ‘creative cloud’ anymore if this syncing feature is stripped. This is complete and absolute nonsense and in no way modernizing.

I may be jumping ahead a little here, but I truly expect the price of a CC subscription to become significantly lower after this move, because we all have to get third party subscriptions for many GB’s of file syncing now.

Please make sure you keep supporting creative people and don’t chase them away from your products by eliminating key features like syncing files.

And please let go of the person that said this was a modernizing idea. This is a totally ridiculous and random Elon Musk-like move: only thinking about your own business end and not about your users.

Shame on you, Adobe, shame on you.

Nancy OShea

Community Expert

I'm not losing sleep over it.
I rarely sync files to Creative Cloud because I already have dedicated file backup & recovery service as well as 2 external hard drives.
The only time I sync files is when I need to make them available to colleagues or other devices. I can still do that by manually uploading files to Creative Cloud. So for me, this is no great tragedy.

Nancy O'Shea— Product User, Community Expert & Moderator

kglad

Community Expert

So, the key is to look for file folders marked "Creative Cloud Files" on all devices. I find none on my iPad or iPhone, but one on my iMac with only 5 throwawy items (I must have experimented when the service was offered). On that front I am ok. As I understand Adobe's incomplete description, their abandonment of "Creative Cloud Files" folder syncing from users machines does not affect the ongoing ability to use items saved in Adobe's CC, or the ability for me to create a document offline and have it go the CC when say my iPad is back on line.

I believe Adobe could have been alot clearer about this.

@3catz

you can control the cc sync folder location in your cc desktop preferences, so you should look at the folder listed in those preferences (file>preferences>sync) which was either you designated or that was chosen for you by default.

all sync'd devices will have the same contents, so checking one computer's sync folder is all that's needed.

J

Jenna284426306pdv

New Participant

I am so confused. I tried the chat option for support and couldn't get any real answers on how this change will effect my business usage of Creative Cloud. I have a small team of three, and we share a TON of files (primarily AI and ID) through creative cloud. I cannot seam to find any straight answers on the difference between a synced file and a file I have saved/shared in creative cloud.

Are all files on Cretive Cloud that are AIC (AI) files going to be deleted? If I have them in My Files on Creative Cloud will they be deleted? With this change, what is ACTUALLY changing in the app? Do I need to save my files differently from here on out? Will sharing be discontinued as well? I am so utterly confused, and Adobe chat has not been helpful at all, and they refuse to give me an email or phone number for someone who could answer my questions. The only thing they are saying it to back up my files (which I am), and wait for the change????? I am very worried about this change, and how it is actually going to effect the day to day of the company I work for. Will the Creative Cloud even be worth keeping anymore if we can't share files and collaborate? Any answers would be helpful.

kglad

Community Expert

there are different cc file handing/syncing. only the local sync folder is going to be affected by adobe's future change, and it's adobe's easiest file handling to understand.

if you don't know what the local sync folder is vs. other cc files:

here's basic info: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

then for more info go here and check the beginner (if applicable) tutorials for cc useage and then advanced, https://helpx.adobe.com/creative-cloud/tutorials-explore.html

3

3catz

Participating Frequently

this isn't very helpful. I am a single user with 3 devices using Adobe. How do I determine which if any of my files are CC synced files affected by the discontinuation. For example, in Fresco on my iPad I see lists of individual files but I can't tell where saved, much less if in a synced folder on my device. . Ditto iphone. Please help.

JoseAlvira

Known Participant

I have been using Adobe software since the late 80s. Like many of you, I use Adobe software in my daily work. I might add, critical work, at least to me.

I have seen software like Fireworks disappear. Dreamweaver seems to be going the same route. Even Animate (Flash) seems to get little attention from Adobe, will it be next in line?

I have over Gb of data in Creative Cloud, now with the "modernizing" proposed by Adobe, I will have to look elsewhere.

You know what, Adobe? I'm starting to think that I can't trust you with my work and that I have to look elsewhere for the tools I need.

D

DaveJCummings

Community Expert

I'm highly disappointed by this news. I love Fresco and the file sync was a vital tool. Making work harder for creators and going all in with Generative AI which ruffled the feathers of a large portion of the creative community, it feels like Adobe is wanting to aggrivate it's core audience. I've known so many people over the past few years leave Adobe for rival apps. These moves are only going to make this happen even more

caebrasil

New Participant

I just saw that email. Great, so how can I download my files to backup?
Because right now, the only way is to download file by file, one by one.

Any thoughts?

The files on my computer are different from the files I have on assets.adobe.com.

Tarun Saini

Community Manager

Hi @garys98042058, @caebrasil , @j-team-mbr

Please check this article and let us know if that helps: https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

Regards,

Tarun

caebrasil

New Participant

Thanks, @Tarun Saini. But I still need to figure out how to download my files without needing to download them one by one. I have thousands of files there and want to move out all.