Error Code 10000 and automatic logout

Question

For about the last 5-6 months, I have been getting the 10000 error when entering the “Creative Cloud”, “Photoshop” and “Illustrator” programs.

I reinstalled the computer (Windows 10) but the problem still persists. I cannot log in in any way.

The errors I keep getting;
1) The libraries are not synchronized.
2) 10000 error codes when I open Photoshop or Illustrator.
3) It kicks me out every time I try to log in.

rduzunkavak · Accepted Answer

Yes, I finally understood the problem and its cause. so I had to write here first to solve it 🙂

Cause;
1) It happens because you used a microsoft mail address (username) when installing Windows.
2) Adobe definitions on your computer are conflicting with your old information.

Solution;

Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
Restart your computer and log back into Creative Cloud.

That's it, the problem is solved.

By the way, I wrote these articles in Turkish and had them translated, so I apologize in advance for any translation errors.

Wishing everyone good work and beautiful designs...

VaLDIVIA · Answer

I am having the same error since 2 days. Most random thing? It happens only with photoshop, Indesign and acrobat but not the rest and first was only in 1 computer and not the other (both mac, althought with different versions) I already tried the log out and in and erasing the cache, but today same story. I have contacted the customer service, because exactly the day the problem started, was the day I renewed my license, so I thought might have to do with it. Someone from support has checked the host. All was right, so he has uninstalled the 3 apps and reinstalled them. Apparently was fine, but later I was working with indesign and when exporting an interactive PDF again the same thing in acrobat, and now is also happening on the other computer.

It shows 1st the subscription problem, if "trying again" the connection problem and if saying "continue" it does and opens. I don't get it. To me, this seams to be an Adobe problem.

Good to know rduzunkavak that reinstalling the system doesn't help, so need to take that effort.

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