Error Code 10000 and automatic logout

[rduzunkavak]

For about the last 5-6 months, I have been getting the 10000 error when entering the “Creative Cloud”, “Photoshop” and “Illustrator” programs.

I reinstalled the computer (Windows 10) but the problem still persists. I cannot log in in any way.

The errors I keep getting;
1) The libraries are not synchronized.
2) 10000 error codes when I open Photoshop or Illustrator.
3) It kicks me out every time I try to log in.

[kglad]

make sure your default browser is not opera and is up-to-date.

[asus tuf]

me too .... did you find solution ?

[rduzunkavak · Accepted solution]

Yes, I finally understood the problem and its cause. so I had to write here first to solve it 🙂

Cause;
1) It happens because you used a microsoft mail address (username) when installing Windows.
2) Adobe definitions on your computer are conflicting with your old information.

Solution;

1. Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
2. Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
3. Restart your computer and log back into Creative Cloud.

That's it, the problem is solved.

By the way, I wrote these articles in Turkish and had them translated, so I apologize in advance for any translation errors.

Wishing everyone good work and beautiful designs...

[kglad]

@rduzunkavak 

thank you for that solution.

@asus tuf 

if you decide to try that, let use know the results

[Hannah_Murphy8340]

Hi, and thank you for taking the time to write these instructions. I have been encountering this error code for a few days now, with the constantly being signed out of Creative Cloud and my other Adobe apps. (Ironically, to write this comment I had to sign in, and that worked on the first try for some reason?) Anyway, I followed your list exactly of steps to resolve, and it fixed the issue for about 20 minutes. The issue has since returned. I am curious if the issue has something to do with my wifi router settings? None of my wifi settings have changed, but I tried to connect my iPhone to my Canon camera last night via wifi connection and was unable to connect. I kept getting error messages saying that the wireless LAN authentication was failing. Could that also have something to do with why am I getting error code 10000 on Adobe products? P.S. I use Firefox for the Adobe sign-ins (sign-in through Google) and it is up to date. Thank you for any advice.

[kglad]

@Hannah_Murphy8340 

see if this helps:

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

[RicardoLoaizaT]

Amazing! from your number 2. i also delete the web credentials from adobe.

[perfect_user5EE6]

Thank you so much for your help! I was stuck on a project because of this issue. Just one more question ,

has the problem occurred again since then?

[Hannah_Murphy8340]

Yes, it happens to me all the time still. I have to have “real time threat
detection” or whatever it’s called turned off constantly to use Adobe
products. Normally when my computer has restarted, and real time scanning
has turned itself back on, I would have an issue. I have to restart the
computer, turn off real time detection, and then start Lightroom or
whichever Adobe product. Then it prompts a log in and will sometimes say
I’m at my device activation limit even though I only use one device ever
lol. So it’ll have me delete one of the activated devices and then it
usually works just fine from that point.

[perfect_user5EE6]

The same problem has arrived again for me it just keeps on coming within a day or too ,is this process going to be endless?? Can adobe not help us at all ??? @rduzunkavak Did you change ur mail ?that it got resolved ?or what ?can u help me again pls?

[Tarun Saini]

Hi 

@perfect_user5EE6

,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/40iKp3B

Regards,

Tarun

[VaLDIVIA]

I am having the same error since 2 days. Most random thing? It happens only with photoshop, Indesign and acrobat but not the rest and first was only in 1 computer and not the other (both mac, althought with different versions) I already tried the log out and in and erasing the cache, but today same story. I have contacted the customer service, because exactly the day the problem started, was the day I renewed my license, so I thought might have to do with it. Someone from support has checked the host. All was right, so he has uninstalled the 3 apps and reinstalled them. Apparently was fine, but later I was working with indesign and when exporting an interactive PDF again the same thing in acrobat, and now is also happening on the other computer.

It shows 1st the subscription problem, if "trying again" the connection problem and if saying "continue" it does and opens. I don't get it. To me, this seams to be an Adobe problem.

Good to know rduzunkavak that reinstalling the system doesn't help, so need to take that effort.

[kglad]

did you try @rduzunkavak solution?

[VaLDIVIA]

I am on mac, but i had a Adobe support guy remotely in my computer, so whatever should be checked, suppousedly he did. 

[kglad]

@VaLDIVIA 

i assume your problem is resolved then.

[VaLDIVIA]

Not completely. Apparently Indesign and Photoshop are fine after reinstalling. Acrobat shows still the both pop up messages, but after saying -try again- and after -continue- it does without closing it. WEIRD!. To top it, onmy iPhone Rush had the problem yesterday, not the other 3 Apps I have. I did erase and reinstall and it worked, BUT later in the evening same problem: showing only Rush, that I'm not online. I did erase and reinstalled again but nothing changed. If I ignore the problem and i work with what I have on my phone it does work without closing it. 

I am going to give some more hours and see iff the problem goes away by itself (in case that is actually an Adobe problem) otherwise contact them again. It is anoying having both, the poop up messages and having 0 trust at any moment they fail again 😞

[kglad]

ok. keep this updated.

[Tarun Saini]

Hi @VaLDIVIA,

Welcome to the community! Please Check GlobalRootCA certificate in Keychain, it may show "untrusted". Delete those certificates, sign out and sign back in to Creative Cloud Desktop app.

Let us know if that helps.

Regards,

Tarun

[VaLDIVIA]

-so after a couple of day the error stoped by itself on the desktop apps. On the mobile Rush still shows not connected but it allows me to use it..

[kglad]

thanks for the update