Help! My Website is Missing [Portfolio question]

[John Michael268027901rit]

Hi, I having an issue with trying to access my website.

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

Does anyone know how to fix the issue without having to make my stuff from scratch?

[Tarun Saini]

Hi @John Michael268027901rit,

Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio.  You can log in to your account to check if your plan is active and if payment details are up to date.
https://account.adobe.com/plans

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Regards,

Tarun

[John Michael268027901rit]

Hi @Tarun Saini,

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

Regards,

John

[Abambo]

Hi @Tarun Saini,

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

Regards,

John

By @John Michael268027901rit

For how much time was the plan inactive?

[John Michael268027901rit]

Hi @Abambo ,

Thank you for your response. The plan was inactive for a few months but less than a year, so about 4 months ago.

Regards,

John

[Nancy OShea]

@John Michael268027901rit,

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[John Michael268027901rit]

Hi @Nancy OShea ,

Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

Regards,

John

[Nancy OShea]

Well you let it lapse and it's not connected to your new account.  It's still tied to the old one. 

You need to contact Portfolio support right away and see if they can bring it out of moth balls for you.  If it's not too late, they may still have the data.

[John Michael268027901rit]

Hi @Nancy OShea,

Thank you for your response. I was quite new to it at first. I checked how I could contact them but them only accept phone calls and don't provide an email to contact for support. I called them a few days ago and an automatic machine answered the call. After selecting some options and I was told that they don't provide customer support for Adobe Portfolio. So I'm not sure what to do. Do you have any suggestions on what I can do? A response would be much appreciated.

I look forward to hearing from you.

Regards,

John

[kglad]

you can send a message, but if you get no response, there's nothing you can do.  contacting general adobe support is unlikely to help.

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[Nancy OShea]

Adobe Portfolio support doesn't work on weekends or holidays.  But they usually respond by email in 24-48 hours M-F.   If you don't see a reply, check your spam folder.

[John Michael268027901rit]

Hi @Nancy OShea and @kglad ,

Thank you for your responses. I called them on Thursday and also emailed them on the same say and received an email from them. Thanks for your help!

Regards,

John

[kglad]

you're welcome.  were they able to help?

[John Michael268027901rit]

Hi @kglad ,

Someone from the Adobe Portfolio Help Center contacted me, I will have to wait for their response to see if they can help fix the issue.

I'll keep you updated.

Regards,

John

[kglad]

thank you for the info today and looking forward to the next update.

[John Michael268027901rit]

Hi @kglad ,

They were able to fix the issue.

Regards,

John

[kglad]

oh, thank you for the follow-up.  (and that's good to hear adobe addressed and fixed the issue.)