How do I get my Creative Cloud Sync folders back on my PC?

[DorianNW]

I just got a new laptop and am having issues getting the sync folders back on there. On my old laptop, I had a folder in windows explorer call "Creative Cloud Files" that would sync everything to CC.

Just reinstalled it on the new machine and cannot for the life of me figure out where to enable it. The website says to click on the sync icon then chose settings, but mine doesn't have this option all all. Just a line about Libraries syncing.

[kglad · Accepted solution]

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

[Exciting_Journey5FFB]

What do you mean, by "was disabled"? I can´t find the folder on my PC and I need it, because I have important files in it

[kglad]

did you check for the renamed folder?

[Exciting_Journey5FFB]

Hello, can someone please help me, I need the "Creative Cloud files" folder because I have important files there and I can't access them for a few days. I have no idea how to open this folder and how to get my files. Thanks

[kglad]

please don't post duplicate messages

[defaultme438g0a0yl1]

Hi Exciting journey 

I would like to know if someone helped you with your sync files, I have the same problem & lost all my synced files on adobe creative cloud 

[kglad]

@defaultme438g0a0yl1 

check the renamed folder on your computer.

[defaultme438g0a0yl1]

my computer had a power surge so i need to go through adobe, but i dont get the help i need, do you know if adobe will have a back up for the synced files?

[kglad]

@defaultme438g0a0yl1 

no, they do not have those files any more.  did the hard drive that contained that folder get corrupted?