HOW DO YOU CANCEL THIS STUPID APP I AM VERY FRUSTRATED

[Janelle28921520rcmk]

HOW DO YOU CANCEL THIS STUPID APP!!! THERE IS NOT CLEAR WAY TO CANCEL.  THE SITE SAYS TO GO TO MANAGE PLAN BUT THERE IS NOT MANAGE PLAN BUTTON.  I WANT OUT NOW!!!!!!!!!!!!!!!!!! SOMEONE, PLEASE HELP ME GET UNSUBSCRIBE FROM THIS APP

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Janelle28921520rcmk]

Thank you 🙏--
<personal info removed-kglad>

[kglad]

@Janelle28921520rcmk 

do not reply by email or remove your signature before sending.  these are public forums.

<moved from cc services>

[Janelle28921520rcmk]

How can I delete a post?  How am I supposed to know that? 

[kglad]

i removed your personal info when i sent that message yesterday.  you can check it here, https://community.adobe.com/t5/creative-cloud-services-discussions/how-do-you-cancel-this-stupid-app...

[Janelle28921520rcmk]

right but I posted in another place.  Do you work for Adobe?

[kglad]

i checked your other forum posts and only 1 had some personal info (which i removed).

and no, i do not work for adobe.

[Janelle28921520rcmk]

HOW DO YOU CANCEL THIS STUPID APP!!! THERE IS NOT CLEAR WAY TO CANCEL.  THE SITE SAYS TO GO TO MANAGE PLAN BUT THERE IS NOT MANAGE PLAN BUTTON.  I WANT OUT NOW!!!!!!!!!!!!!!!!!! SOMEONE, PLEASE HELP ME GET UNSUBSCRIBE FROM THIS APP

[thejanebradbury]

Let me see if I can help you and point you in the right direction. 

1.  Have you signed in here https://account.adobe.com/plans.

2.  If yes, do you see the screen below:

3.  If you don't see this, try using a different browser or incognito new tab and sign in again to see if that reolves the issue. 

4.  If that does not help you can contact Adobe Support via this help page. Note you will need to make sure pop-up blockers are disabled so that the chat window can open. 

5. Another option is to contact AdobeCare on Twitter. Don't put any personal information in the initial tweet, but ask them to hlep cancel your subscription. I have used AdobeCare and they are very helpful. 

I hope that helps. 

[Janelle28921520rcmk]

how do you cancel this stupid app!!! there is not clear way to cancel.  the site says to go to manage plan but there is not manage plan button.  i want out now!!!!!!!!!!!!!!!!!! someone, please help me get unsubscribe from this app

<Mod: Removed all caps and inapplicable tokens>

[DdeGannes]

No need to shout.

Go to the link below.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Janelle28921520rcmk]

Oh there is definitely a need to shout. I have been over and over the page
on this link and followed all the instructions. I don't have a manage your
account button on my plan. I need to speak with a site administrator or
customer service. There is no one to help me. I want to cancel because I
can't afford this site anymore and I have spent 5 hours trying. There is a
need to shout.

--
<personal info removed-kglad>

[DdeGannes]

You are posting in the Adobe Classic Community Forum where users of Lightroom Classic Application have discussions about the use of the application so the responses you will receive would be from users like yourself. We do not have access to your Adobe account to make changes to your status.

I recommend that you go to the Adobe dot com webpage and sign on to your Adobe account, click on the "Help & Support" option at top right and you will be directed to options to make contact directly with Adobe staff.

See the screen captures.

[DdeGannes]

@Janelle28921520rcmk ,

I see you have received assistance in Creative Cloud Services Discussion forum.