Is Adobe CC login system down / faulty? 14/12/2023 11:25 GMT

[LuMags]

Morning!

Had a bit of this last night having ti sign in and out loads of times only to be unceremoniously kicked out maybe 10 minutes later. Anyone else having this issue today / last 24hrs?

Got this today which is a first

I'll reboot etc but this is incredibly frustrating. Just need to get on and work!!

[kglad]

just sign back in,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Tarun Saini]

Hi @LuMags ,

We're sorry to hear about this.  I am following up on the issue you're seeing. Have you tried the steps suggested by @kglad? Are you still having login issues?

We're here to help, just need some info.

Regards,

Tarun

[LuMags]

Morning, I did send a reply but your mailbox is full, whoops!

Of course I logged out and in again. And rebooted. And still the problem persisted.

Is there a firewall or antivirus setting I need to add whatever executable runs the Adobe CC sign-in system to allow full un-filtered traffic & access through?

[Tarun Saini]

Thanks for your response. Please try the steps marked as correct answer here and let us know if that helps: https://community.adobe.com/t5/download-install-discussions/prompted-to-quot-please-sign-in-again-to...

Regards,

Tarun

[kglad]

@LuMags 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.