Skip to main content
C
CosmoDog
Participating Frequently
March 21, 2024
Question

Libraries panel not populating. Can not access files

  • March 21, 2024
  • 5 replies
  • 3911 views

It's been pretty bad this week. When we open a Library through the Libraries Panel it will populate, but at a snails pace or only some folders but not all.  Then other times nothing shows up for hours or ever.  When updating a larger Library file, the file will "break" and becomes unaccessible (I can't open the file to edit it).  When one Library decides to populate another Library will not. It tells me that all my files are synced even when nothing is showing up.  

 

Our team created a entire system around using CC Libraries, so this whole situation feels real bad right now.  

 

    5 replies

    A
    Andreas28059408tjbp
    Participating Frequently
    February 20, 2025

    Was this ever ficed for you?

    Its jsut started happening to me this week and ALL of my lbiraries ar blank in every desktop app and its destroyed my week,  every fix ive tried from the online support suggestions hasnt worked and i hate how every bloody time the solution seems to be "uninstall and reinstall everything and waste a full day reloading your libraries"

    Cmon adobe youre a multi billion dollar company, get your Shitake Mushrooms together, this is ridiculous.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 21, 2025

    Hi 

    @Andreas28059408tjbp

     

    Could you please share your Adobe ID with us? Please ensure you're using the updated version of the Creative cloud Desktop app.

     

    Meanwhile, check this article and try the steps mentioned in it and let us know if that helps- https://adobe.ly/3D0N4GJ

     

    Regards,

    Tarun

    A
    Andreas28059408tjbp
    Participating Frequently
    February 24, 2025

    How do i give you my email without it going public to the forum?

    R
    Robyn Hughes
    New Participant
    May 11, 2024

    I have the same issue. Photoshop and After Effects. May roll back a version. Illustrator seems to work ok.

    B
    benjamin.simonson
    Participating Frequently
    May 1, 2024

    Version of the app:
    25.7.0 20240415.r.504 130b225 x64

     

    Platform & OS version:

    Microsoft Surface Laptop Studio
    Processor 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
    Installed RAM 32.0 GB (31.8 GB usable)

    Windows 11 Pro 22H2

     

    Basic steps to reproduct the problem:

    1.  Launch Photoshop
    2.  Open Libraries Panel

     

    Expected result:

    Libraries panel loads all groups and assets saved in library

     

    Actual result:

    Libraries panel loads some assets in one group and shows empty groups for the rest

     

    Steps we've attempted to alleviate the issue:

    1.  Relaunching Photoshop
    2.  Closing and re-opening the Libraries panel
    3.  Quitting all Creative Cloud and Adobe processes and relaunching
    4.  Running the Creative Cloud Cleaner Tool and performing a new install

     

    Libraries load properly in Illustrator and InDesign. The problem is specific to Photoshop.

     

    Photoshop Libraries panel:

    Illustrator Libraries panel:

     

      richardclubb
      richardclubb
      New Participant
      May 3, 2024

      I'm having the exact same issue. In addition to the above, I have uninstalled/reinstalled photoshop and did the "Recreate the libraries cache" in this link: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

        R
        rtom098
        Participating Frequently
        April 11, 2024

        I'm having the same issue since a few versions. Before it ran without problems.

        Sometimes the library appears when I drag a new object in. But this isn't always working for me.

          kglad
          kglad
          Community Expert
          April 11, 2024

          @rtom098 

           

          did you try rolling back your ps version?

          C
          CosmoDogAuthor
          Participating Frequently
          March 22, 2024

          I rolled back to previous versions

          • (25.31) : All libraries populated
          • (25.4) : One library populated or I did not wait long enough to see them populate (it had been over a minute)
          • (25.5) : All libraries populated - The fastest
          • (25.5.1) : Libraries populated but much slower than (25.5).  Any edit to the Library by adding/saving causes the entire library to refresh.  Gaining access during this process is painfully slow 
          • (25.6) :  Same issues as (25.5.1), but only one library populates, not all.

           

          Solution for Photoshop:  Use older version (25.5)

           

          I will test Illustrator next

            kglad
            kglad
            Community Expert
            March 22, 2024

            thanks for the update 

            kglad
            kglad
            Community Expert
            March 22, 2024

            use a browser. there are several tabs and link to check:

             

            https://assets.adobe.com

            https://lightroom.adobe.com

            https://documentcloud.adobe.com

            https://spark.adobe.com

             

            C
            CosmoDogAuthor
            Participating Frequently
            March 22, 2024

            Yes, I could access files by downloading them to my local from a browser or the Creative Cloud app, but that defeats the purpose of the shared Libraries Panel imo.  We use it because it gives us the ability to edit Library files directly as well as any Library files that were linked within other files.  As well as, everyone sharing the Library would have the most up to date versions of files.  The problem with working with Box, Drop Box, Google Drive is making sure everyone is in sync.  People forget to upload/download latest files. 

            kglad
            kglad
            Community Expert
            March 22, 2024

            you could try a cc desktop reset. i wouldn't go any further, though.

             

            reset the cc desktop app by making sure it's in the foreground, then press:

            Win: Ctrl + Alt + R
            Mac: Cmd + Opt + R


            if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


            if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

            if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


            if that fails, do a clean cc install carefully following each applicable step:

            uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

            then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

            clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

            check for, and if available, update your os

            if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

            if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

            restart your computer (don't skip this)

            reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

            use the desktop app to install your cc programs/trials

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices