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MegaTorque-01
MegaTorque-01
Inspiring
July 4, 2023
Answered

Libraries Sync Error Please check Firewall Settings

  • July 4, 2023
  • 17 replies
  • 103043 views

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

 

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

 

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

 

    Correct answer Simone243739734c7h

    @Simone243739734c7h 

     

    what was done to help you?


    This issue is resolved with help from Adobe Agent.

    How to solve the issue:

    1. Close XD and sign out from the creative cloud desktop app and close it.

    2. Run Command Prompt as Administrator

    3. Copy paste the command below and press enter:
    CheckNetIsolation LoopbackExempt -a -n="adobe.xd_pc75e8sa7ep4e"

    4. Launch XD and try loading cc library.

    17 replies

    Show previous replies
    MegaTorque-01
    MegaTorque-01Author
    Inspiring
    August 3, 2023

    In addition to this error, if you set your computer to sleep and return to it the next day you will be presented with the same error inside Photoshop or Illustrator when you use the application. Hitting the "Retry" button fixes it and everything appears but it's very frustrating to see that message every single time when you know it's getting through the firewall since "Retry" makes the error go away.

      kglad
      kglad
      Adobe Expert
      August 3, 2023

      @MegaTorque-01 

       

      actually, there probably is a firewall issue when your computer's asleep.  ie, your firewall probably blocks adobe when the computer's sleeping. 

       

      imo, the better (it seems to me) solution would be for adobe cc to cease activity when a computer's sleeping, or give a better error message indicating adobe processes are still active when a computer sleeps which may cause problems.

      S
      Simone243739734c7h
      Inspiring
      July 31, 2023

      I have the same issue, may I know if you can resolve it? thanks!

      kglad
      kglad
      Adobe Expert
      July 31, 2023

       

       

      if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

       

      to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

       

      otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      do you see both logos after clicking "link"?

       

      if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

       

      if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

       

      if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

      S
      Simone243739734c7h
      Inspiring
      July 31, 2023

      Hi, thanks for your reply. I tried your suggestion but unfortunately, I still can't use my library and still have the same problem.

        TennantGilbert
        TennantGilbert
        Inspiring
        July 27, 2023

        I just changed my Syncing folder location from c:\users\gil to c:\users\gil\download and this same error just popped up.
        I then went back to Preferences and changed the Syncing folder back to c:\users\gil. The error won't go away now.

        File Syncing says it is up to date.

        Trying to find the 16.6 GB being used up of my 20GB, hence the change.. No luck and now another issue...

        😞

         

         

          TennantGilbert
          TennantGilbert
          Inspiring
          July 27, 2023

          Closed Creative Cloud Desktop and relaunched it. Error is gone now.

          🙂

            F
            Flamboyant_video15A8
            New Participant
            November 18, 2023

            Thanks! By doing this it solved the issue.

              Sam B+
              Sam B+
              Inspiring
              July 27, 2023

              I also started having this issue today. Frustrating. 

                JonGoldphone
                JonGoldphone
                Inspiring
                July 27, 2023

                I have exactly the same error, and I can't access my Libraries in Photoshop mainly. It's very hit-and-miss, sometimes they work, sometimes they don't. Really frustrating. All Adobe Creative Cloud Apps are 'Allowed' through my Norton Anti-Virus. Just opened PS again, and they are working ok but the error message remains and can't refresh it in my CC app. These need to be consistent and work like they did a few months back. Please help.

                  MegaTorque-01
                  MegaTorque-01Author
                  Inspiring
                  July 4, 2023

                  It would also help to know the exact files that are being used that need to be given access through the firewall, as having the firewall turned off is not a great idea in general.

                    A
                    Alan31088446q6tt
                    New Participant
                    July 14, 2023

                    Hello MegaTorque,

                    I currently also have the same issue and tried also turning off firewall. 

                      N
                      nangkap_moment
                      New Participant
                      June 21, 2024

                      Masalah saya sudah selessai,

                      ikuti langkah ini

                      langkah pertama adalah dengan membuka finder kemudian cari /private/etc/hosts 

                      Kemudian copy file host le dekstop,dan hapus file hosts yg ada di etc pencarian sebelum nya, dan kosongkan tempat sampah, lanjut buka kembali adobe nya, semoga membantu 🙏

                      kglad
                      kglad
                      Adobe Expert
                      July 4, 2023

                      your firewall may have updated. test by suspending tour firewall and checking adobe cc.

                      MegaTorque-01
                      MegaTorque-01Author
                      Inspiring
                      July 4, 2023

                      Thanks for the response! As I mentioned in the first post, no updates were made to my computer before the error occured. The only change that happened was that Creative Cloud requested to be updated, which I performed and right after that I am seeing the error. I have not made any changes to my firewall or windows settings. Resetting my computer or disabling the firewall does not appear to fix the problem. Restarting Creative Cloud does not show the error until about 10-15 mins after its loaded up.

                        kglad
                        kglad
                        Adobe Expert
                        July 4, 2023

                        it may have updated in rhe background. again, test your firewall.

                         

                        or, if you want to possibly err, revert to older cc app.

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