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Estragon Helmer
Estragon Helmer
New Participant
June 15, 2015
Answered

[Locked] How do I remove the 'Creative Cloud Files' folder from my PC?

  • June 15, 2015
  • 59 replies
  • 401264 views

I have never used Creative Cloud's storage, and probably never will. I have no files in the folder, and it is thus, irrelevant.

 

It appeared 2 days ago in file explorer, under /C:/users/ME... and it added a shortcut to itself in the favourites section in file explorer.

 

I deleted the favourite, and the folder, but the next day, when I turned on my laptop, both had appeared again.

Same thing again today.

 

Is there a way to permanently remove the folder, or at least stop the favourites shortcut from re-appearing?

    Correct answer David__B

    Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

     

    Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

    59 replies

    Show previous replies
    V
    VanillaSeagull
    New Participant
    October 7, 2015

    Who thought this was a good idea and where do they live?

    J
    joshuas47057328
    New Participant
    October 5, 2015

    Another Lightroom update, and it's back yet again.  This is ridiculous.  I have actually stopped recommending Lightroom - and other adobe software to people because of this.

    This fits every single definition of malware/virus.

    Rick Janssen
    Rick Janssen
    Participating Frequently
    September 24, 2015

    For the patient ones interested in removing these shortcuts without the hassle of registry editing, this website might offer a solution in the near future.

    It's a free application that allows you to tweak or turn certain Windows features on or off. It's relatively simple to use, and the risk of breaking things seems very low.

    It's sad that we, as Adobe's customers, have to find workarounds ourselves. I honestly think this shows a lack of understanding and involvement in the community from Adobe.

    Also Dropbox, OneDrive, Google Drive, etc. having these shortcuts as well should not be an excuse, I blame them equally as much for forcing stuff down the customers throat.

      C
      Cybran_M
      New Participant
      September 23, 2015

      This is ludicrous, why would Microsoft make this a "feature" in Windows?

      I'm having the same issue as Rick46137400, the unremovable link in the navigation panel.

      Please Adobe, let us remove the stupid folder from the navigation panel.

      E
      erdeme13844965
      New Participant
      September 23, 2015

      Hey Adobe I'm reporting you as virus.

      You said that you were going to fix it but you did not.

      I don't want creative cloud files folder on my explorer. I don't the software at all.

      TERRIBLE ADOBE. YOU ARE TERRIBLE.

        N
        nikos.papanikolaou
        Participating Frequently
        September 23, 2015

        I guess this is the only option.

        the program does react as a virus, it performs unwanted actions that cannot be reverted unless we do registry edit

        N
        nikos.papanikolaou
        Participating Frequently
        September 23, 2015

        Adobe actually injected a virus to our pcs a very persistent one

          ZPA
          ZPA
          New Participant
          September 16, 2015

          As a system admin for a small company, using any CC product is a no-go for me until we have control of what happens on our devices.

          We don't want our employees to start storing their work on cloud servers outside our nations borders (data protection laws) and/or outside our own ability to manage them.

          EDIT: Even Microsofts OneDrive folder link can be removed by GPO.

            Rick Janssen
            Rick Janssen
            Participating Frequently
            September 16, 2015

            I too find the fact that these folders are unable to be removed without messing around with registry keys disgusting. OneDrive has them, Dropbox has them, Google Drive has them and Adobe has them... I understand why you would want to have this feature, but please for the love of user friendliness, allow the user to disable or enable this feature as they see fit. I don't want a cluttered navigation pane (Or should I say 'navigation pain'?).

            However I do think perhaps we should also point a finger at Microsoft for allowing these folders to be installed without the user's permission and for disallowing the user to customize their navigation pane to the point where we can actually remove or add such folders ourselves.

            I came here to edit the registry key but then I decided I shall patiently wait for this update to fix the issue.

              B
              bdf369
              New Participant
              December 18, 2015

              Is there a fix for this yet? I have sync off and I still have this folder

                A
                a_borsic
                New Participant
                September 16, 2015

                Adobe: please remove this feature !!! Repeat 100 times: " I don't own my customer computer !!! "

                  N
                  nikos.papanikolaou
                  Participating Frequently
                  September 3, 2015

                  i installed the creative cloud a few weeks back, i decided that i didn't need it, and now i m stick with the silly icon on my sidebar..

                  i reinstalled it to see if there is any option to remove it, but no!!! nothing!!!

                  and now i have to wait for this great update that will remove adobe's malicious software from my pc, unless i perform a registry edit!!

                  well done!!!

                    queo IT
                    queo IT
                    New Participant
                    August 27, 2015

                    I've renamed C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe, deleted the Folder and thats all. This also prevents starting the Sync-Service. Still a dirty hack.

                    Adobe: I've never chosen to install Dropbox. Please don't think for us and let us choose.

                      wharress
                      Community Manager
                      wharressCommunity Manager
                      Community Manager
                      September 1, 2015

                      Hi,

                      We don not recommend that users start editing or changing Adobe system setting, this can lead to further issues being introduced. We are working on further improvements for Creative Cloud all the time and will roll out updates as soon as we have them for our users. We suggest users wait until then instead of trying to fix these issues yourself.

                      Thanks

                      Warner

                      techknight_
                      techknight_
                      Participating Frequently
                      September 1, 2015

                      Hi Warner,

                      Can you provide a approx. timeline for a fix? Or confirm that this issue will definitely be fixed? None of us are happy at having to dig around the registry, so I think that being more specific would go a long way to showing that Adobe recognizes how user-hostile it is to force an addition to the explorer sidebar.


                      Thanks,

                      Derek

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