Manage Fonts stuck at "Loading Adobe Fonts..."

[defaultiwv19aq8h7r3]

When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini.

I tried the following without help:

1) Logout and log back in with rebooting at various points

2) Cloud Create -> "Repair"

3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good

4) Delete ALL adobe related files with clean install

I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

[celofernando]

I don't think this was my case. I'm using two different internet providers, tested on both and the problem remains. I have professional experience with network maintenance, so I can tell that's not a firewall or network block. Did every step on so many articles on Adobe Support Community, and reinstalled so many times the Adobe Apps and CC that I can't even count. Clean uninstall? Done. Disable firewall? Yes. Internet problem? I tested on two different internets with different equipment and different routes. All of these problems began when I updated the CC App this week. Tried to create a fresh user on my PC and voilà, worked. So the fastest solution was just to reset my OS from a fresh instalation.

That's a shame bc is the second time that I had to do it to solve some problem with some Adobe APP 😂
Fortunately, my main drive doesn't need of backup and I can do it easily.

[kglad]

@celofernando 

check your hosts file for adobe entries.

[celofernando]

that was one of the first steps that I did 😂
the only thing that solved the problem was to reinstall the OS, again, none of the steps available on Adobe worked for me

[kglad]

ok.

[qsgaz330131901cw1]

What is this BS. Why after 2 years this is not fixed. Its annoying I cant add any fonts fix your program Adobe 

[kglad]

@qsgaz330131901cw1 

https://helpx.adobe.com/gr_en/fonts/kb/troubleshoot-font-activation.html#:~:text=Toggle%20the%20Adob....

[herepig]

The fastest, easiest solution I found (with info discovered from others online & YouTube) had the fonts part of CC back and working for me in less than a minute. Here's what worked for me (Windows 10 PC):
1 - Close all running apps (especially Adobe apps and of course Creative Cloud) on your PC.
2 - Start Task Manager. Select every Adobe app and and every Creative Cloud app, ONE AT A TIME by right-clicking, then select "End Task" for each one.  (Easiest to select all these individual apps if you sort by app names on the left column.) 
3 - Find the Creative Cloud icon and RIGHT-CLICK on it. 
4 - Select Run as Administrator
5 - Start "Fonts" 
This worked for me and hopefully this helps someone else. I cannot afford the time it takes to do all this repairing or uninstall/reinstall. I was surprised it worked so quickly and easily. 🙂

[furyoisive]

Damn, i'm having the same problem. 

[kglad]

@furyoisive 

have you tried any fixes, yet?

[furyoisive]

Only the least extreme options, i cant really uninstall adobe entirely since it's a company computer.

[kglad]

did you reset your app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[furyoisive]

I did it but the problem remains

[kglad]

if you restarted your computer, contact your admin.  

[Jonas30450304zjdu]

I have tried everything with no success. Only solution is to sit and wait around 30min from when I start creative cloud for the fonts to load. To not lose working hours every day I start creative cloud an hour before I want to work. It=s really bad solution they have. Its only fonts, not any heavy files...

[kglad]

@Jonas30450304zjdu 

if the fonts eventually load, that's a different problem.

[Jonas30450304zjdu]

Ok..

[StebbDesigns]

Resetting worked for me, running Monterey 12.7.5

[kglad]

excellent!

[Red Point]

Same here, it seems this loading issue at OS startup always happens after new main updates. Everything is terribly slow. Indesign is awefully slow after the update in general. There is 5 seconds lag on everything I try to do. Typical Adobe cloud solution. 

[kglad]

reset your cc app.

[Red Point]

Thanks. But there is no option to reset my cc app on Windows. At least I couldnt find it. 

[Red Point]

I was able to reset it using the Windows command: Ctrl + Alt + R

After about 10 Minutes my fonts reappeared. But I had to manually click on "Install Family" for many of them. 

What I am also noticing is that the scroll bar keeps disappearing. There is no way to get it back, only if you use the scroll wheel on the mouse. There is no way to grab it with my mouse pointer. These super sophisticated minimal UX really suck. They may look nice, but they are really bad for productivity. In Premiere my scroll bar disappeared 3 years ago and never came back. Posted bug reports but it was never fixed. In the forums I got the answer to use key commands instead. 

Also, nothing is clickable or selectable any longer. When the message appears that there is a missing font, I cannot select it or copy the font name. I have to take a screenshot, then OCR to text, just to get the Font name. 

I really dread updates, because they always screw up my workflow in a big way.  

[kglad]

yes, that's the reset. on win.  if necessary, reset again and/or restart your computer.

[Red Point]

So today I had a deadline which I missed, because the same issue appeared and I had no fonts. 

My fonts are still stuck at "Loading Adobe Fonts". 

I have: 

-restarted my PC
-reinstalled the app
- Logged in and out of my account
-checked my account
-Checked my internet connection

-Reset Adobe Creative Cloud App

Nothing. I still get this Loading Adobe Fonts message. 

Adobe fonts is not realiable in Windows. 

[Tarun Saini]

Hi @Red Point ,

We apologize for the inconvenience. Thank you for detailing the steps you've taken for resolution. Could you inform us about the operating system you are using? Since you have attempted some troubleshooting measures, would you be willing to try the suggestions provided here- https://adobe.ly/3Oj8mBk, though it is an older discussion?

Please let us know if this is helpful.

Sincerely,

Tarun