Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[kglad]

muse hasn't released an update in years. ie, since 2018

[Jose Yei]

Solucion para abrir MUSE cualquier version en windows 11
1.- Renombrar el archivo que se crea al iniciar MUSE:
Ruta:
C: - Usuarios - "nombre de usuario" - AppData - Roaming - com.adobe.AdobeMuseCC.XXXX (XXXX = version)
renombrar el archivo con .old
2.- apagar la pc conectado a internet
3.- esperar al menos un minuto
4.- encender la PC
5.- desconectarse de internet - wifi y/o cable
6.- iniciar MUSE
7.- el programa debe de abrir. 
8.- conectarse a Internet en cualquier momento despues de que MUSE se haya inicializado.

saluD2

[Varachaud]

Hello,

i'm in the same trouble; on Windows 11 until the end of november it was perfectly fine (even if Muse is not supported by adobe ....).
Muse is probably the best for graphic designer to build a website in a minute; but yoou know that for sure.

Well, when i close all the Adobe applications on my computer i can start and work with muse so i think the probleme doesnt come from windows or something like taht; it cames directly from adobe with the last update who created somes bugs.
So if someone at Adobe could help us to fix that

Thanks by advance

[kglad]

adobe announced no support for muse years ago.

[Varachaud]

i know, since many years .... but because it was fully working until the middle of december 2023... i am, we are, very sad.

[kglad]

i understand posting here looking for help. but appealing to adobe isn't going to succeed.

[georhansc11014805]

brother glad you posted on this . this is exactly happening to me today. same error. and was working all good days ago. i used ot contantly. hope someone has a fix for this

[georhansc11014805]

forgot to mention i am using windows 10 not upgraded. so i am not at 11

[georhansc11014805]

same error on my end .

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process id: 0x11e8
Faulting application start time: 0x01da341ddc428f78
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report Id: 6523975e-5043-4802-951c-858168710783
Faulting package full name:
Faulting package-relative application ID:

[DaveH5]

Thanks everyone.

I am now very worried to hear that other people are seeing this too.

I thought it might have been a problem with the last update for Windows 10, messing up the .NET system, and I eventually did a repair reinstall of Windows, but no difference.

It looks as if it actually was the last update to the CC Desktop app which messed things up.

I assume this was not deliberate, as although Muse has been out of support for a number of years now, Adobe have never said that it will be disabled from working at any point. In fact, as I am still paying them for it every month, it would be quite outrageous if they did deliberately stop it working!

I think this has happened by accident, but that doesn't help anyone that still updates websites regularly using Muse!

Should I open a support case, on the grounds that the fault is almost certainly with the CC Desktop app, not with Muse itself?
Thanks, Dave.

[michaelk28355937]

Me too ... I can no longer start the software either. I don't know what has happened. It can only have been caused by a CC update. That's pretty dramatic, as I've still built countless websites with it and have to maintain and update them accordingly. I don't need any support for this software, just a program that works. Html remains html ... Unbelievable ... I'm curious to see what comes next ... (WIN 10).

[georhansc11014805]

same here , i need to update sites , big problem on my end . hopefully adobe realizes it broke the adobe muse from working properly and do a fix or work around.

[georhansc11014805]

same here brother. i am having the same scenario. if any of you find a solution please post it here, ill keep doing the same. we need a fix!

[georhansc11014805]

and yes i do believe its the adobe cc app update that might have caused this.

[georhansc11014805]

wonder if there is any way ro reverts the creative clouds desktop app? anyone know?

[kglad]

it would be difficult but see if you can use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[georhansc11014805]

damn! interesting . gonna try to lower version to see if that works thanks brother will keep all posted on this 

[kglad]

well, you'll need to install everything cc and install an older cc desktop app (and not update it)

[DaveH5]

I will be very interesed to see if that works!

I have a nasty suspicion that if you install a previous version of CC Desktop, it will immediately tell you there's an update as soon as you run it, and you cannot then use it until you update it.

A very silly policy IMO, as it stops you using an old version if the latest version causes problems, as it is here.

You can install the old version with no internet connection of course, but then you can't run any apps from it until you connect, at which point it immediately forces the update.

Please let us know if you get this to work!

Cheers, Dave.

[georhansc11014805]

actually there is a setting to disable autoupdating the actual desktop creative cloud app . i am going to have to try this because i need this working in order to update some sites on hand. a must . will work on this most likely tomorrow. will keep you posted Dave

[kglad]

@georhansc11014805 

keep us updated. (and no intentional fix from adobe will be forthcoming.)

[georhansc11014805]

will do tx

[kglad]

@georhansc11014805 

sure, and good luck!

i would expect you will need to uninstall all cc apps per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

change your cc desktop app preferences to disable auto-updates (if not already done).

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

then install an older cc desktop app. 

make sure disable automatic updates is still selected

test muse

restart your computer and retest muse

[kglad]

@DaveH5 

you could very well be correct.  we'll see, if others (eg, @georhansc11014805 ) try.