Inspiring

Answered

Muse not running after Creative Cloud Desktop app update

Forum|Forum|2 years ago
December 21, 2023
31 replies
65118 views

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

File sync

Correct answer santiago p

hola esta es la solución a este problema

https://community.adobe.com/t5/creative-cloud-services-discussions/solution-2024-adobe-muse-not-open-after-updating-creative-cloud/m-p/14357536#M49903

Show previous replies

D

djames68

Participant

Thanks very much for a workaround. I was convinced Muse failing to start was the result of a change in the Creative Cloud app. I was about to create a bootable USB drive containing an older version of Creative Cloud and then turning off internet access when booting to the USB drive until I could disable updates to Creative Cloud. I'm quite sure this approach would work but repairing Creative Cloud and immediately starting Muse is a usable workaround. Hopefully, Adobe will fix this problem. I'm also wondering if disabeling Creative Cloud processes in the Windows Task Manager before starting Muse would work.

kglad

Community Expert

@djames68

yes, it would.

o2centre

Participant

I am experiencing the same problem—"Adobe Muse CC quit unexpectantly"—on an iMac - OS 12.6 Monterey. This is the 2018 version. It was functioning fine until December 16, 2023. No known system updates had been made. I downloaded Muse from CC Older Applications and the same thing. I can only surmise this is on Adobe's end. Is anyone else still using Muse 2018 on Mac?

kglad

Community Expert

@o2centre

did you apply one of the work-arounds?

W

wsyneswhirld

Participating Frequently

I did- I logged in as "wynswhirld" shortly after my post above and found the uninstall/repair of Adobe CC while launching Muse. Thank you.

S

samsdadgraphics

Participating Frequently

Hi, Dave. I spent a LOT of time searching for a Muse replacement. Settled on Blocs and have been very happy with the choice.

DaveH5Author

Inspiring

Hi, Dave. I spent a LOT of time searching for a Muse replacement. Settled on Blocs and have been very happy with the choice.

By @samsdadgraphics

Thanks, that's useful to know, I will have a look at it!

I know others have moved onto other substitutes, but my main worry is exactly how do you move the site over to another authoring platform?

This is off-topic for this thread of course, but as nothing but Muse will open a Muse site file, the only way I can think that you'd move a site to something else would be to export the site as HTML, and then just open those HTML pages in the new authoring software. Is that it?

How would the HTML files find all the other files that they depend on to render the pages?

MediaGraphics

Known Participant

Hello All,

I'm the Admin over at the Adobe Muse forum on Facebook. One easy to find and read forum that has remained fairly active since Adobe shut down the Muse specific forum over here.

Feel free to participate over there. I am popping in every day to approve member requests.

Best,

Lance Evans

DaveH5Author

Inspiring

I just joined.

I assume it's the 'Adobe Muse Support' group.

My application to join didn't seem to need approval, it just went straight through.

Thank you!

G

georhansc11014805

Participating Frequently

👍

A

AadV24

Participating Frequently

Hi DaveH5, chark724, kglad,
tried the 2 options activity monitor and firefault but it doesn't work. The adobe sync keeps comming back what I do not understand fully. Excuse me for my gramma in English as it is not my native laguage. I have many other Adoby apps needed to do my work as a graphic designer. Are there any other options besides installing an previous version of the ACC app? That seems rather difficult. I found a topic on the internet wich says that older versions can work next to the 2024 latest version wich causes the trouble. That doesn't work either although I do not fully understand why a previous version doesn't work aftel installing. Where did it go on my Macbook Pro. https://prodesigntools.com/adobe-cc-version-control.html

Thnx in advance

Aad

kglad

Community Expert

@AadV24

if you have adobe apps, other than muse, that you need to use at a particular time, you should leave your adobe processes running. if there's a time when the only adobe app you need is muse, that's the time you can use DaveHS's work-around.

try an easier and slightly different work-around first. open the cc desktop app, click help, click sign out. then open muse.

if that fails, open the cc desktop app and suspend sync. then exit (file > exit) the cc desktop app. then terminate the adobe processes.

G

georhansc11014805

Participating Frequently

excellent. sounds like a valid work-around.

this is a lifesaver until they hopefully update cc app with that fix. made the year lol!! thanks everyone who helped and got on this post to assist.

C

chark724

Participating Frequently

Same thing happened to me. I'm on a Mac. I shut off disk access to Adobe Creative Cloud and everthing works fine, fonts included.

C

chark724

Participating Frequently

Yes, shutting off disk access to CC lets you boot up app, but my bad, type kit doesn't work, but you can use system fonts. Unfortunately they are uploaded as bitmap images. What a load of crap from Adobe, they say you can use Adobe Fonts in other applications yet they don't even support it in their own. I just reupped my subscription and now I feel totally ripped off.

M

M-Meleg

Participant

sorry for this question, but how do you "shut off disk access" on a mac, OS big sir?

thanks

G

georhansc11014805

Participating Frequently

same error on my end .

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process id: 0x11e8
Faulting application start time: 0x01da341ddc428f78
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report Id: 6523975e-5043-4802-951c-858168710783
Faulting package full name:
Faulting package-relative application ID:

DaveH5Author

Inspiring

Thanks everyone.

I am now very worried to hear that other people are seeing this too.

I thought it might have been a problem with the last update for Windows 10, messing up the .NET system, and I eventually did a repair reinstall of Windows, but no difference.

It looks as if it actually was the last update to the CC Desktop app which messed things up.

I assume this was not deliberate, as although Muse has been out of support for a number of years now, Adobe have never said that it will be disabled from working at any point. In fact, as I am still paying them for it every month, it would be quite outrageous if they did deliberately stop it working!

I think this has happened by accident, but that doesn't help anyone that still updates websites regularly using Muse!

Should I open a support case, on the grounds that the fault is almost certainly with the CC Desktop app, not with Muse itself?
Thanks, Dave.

michaelk28355937

Participating Frequently

Me too ... I can no longer start the software either. I don't know what has happened. It can only have been caused by a CC update. That's pretty dramatic, as I've still built countless websites with it and have to maintain and update them accordingly. I don't need any support for this software, just a program that works. Html remains html ... Unbelievable ... I'm curious to see what comes next ... (WIN 10).

G

georhansc11014805

Participating Frequently

forgot to mention i am using windows 10 not upgraded. so i am not at 11

G

georhansc11014805

Participating Frequently

brother glad you posted on this . this is exactly happening to me today. same error. and was working all good days ago. i used ot contantly. hope someone has a fix for this

Varachaud

Inspiring

Hello,

i'm in the same trouble; on Windows 11 until the end of november it was perfectly fine (even if Muse is not supported by adobe ....).
Muse is probably the best for graphic designer to build a website in a minute; but yoou know that for sure.

Well, when i close all the Adobe applications on my computer i can start and work with muse so i think the probleme doesnt come from windows or something like taht; it cames directly from adobe with the last update who created somes bugs.
So if someone at Adobe could help us to fix that

Thanks by advance

kglad

Community Expert

adobe announced no support for muse years ago.

Varachaud

Inspiring

i know, since many years .... but because it was fully working until the middle of december 2023... i am, we are, very sad.

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