Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[GabyC.]

Thx, I have received a download link from Adobe Suooprt. Now I have Muse again, but it still crashes on startup.

[kglad]

you have to disable (activity monitor) the processes triggered by the cc desktop app before opening muse.

[GabyC.]

Yes 👍🏽, it works! Thanks.

[kglad]

you're welcome. and thanks for the update.

[natashax4]

Just disconnected from Adobe support... they bascially said... they no longer support Muse so the inability to open it is not  their concern nor will they assist in helping to open it. Pretty terrible on their part if you ask me. 

[DaveH5]

---

@natashax4 wrote:

Just disconnected from Adobe support... they bascially said... they no longer support Muse so the inability to open it is not  their concern nor will they assist in helping to open it. Pretty terrible on their part if you ask me. 

---

I had this once before when I had a problem with a new version of the Creative Cloud app.

As soon as I said that I was using Muse, they didn't want to know.

The problem is convincing them that the problem isn't with Muse, it's with the Creative Cloud app.

They took some convincing, but eventually they did accept that, and went through the support procedures to diagnose the problem, which was then fixed.

If they say the same thing to me if I have to eventually actually contact them about this, I will not be pleased!

I'm still hoping the issue will be fixed in the next CC app update.

If it isn't, I will certainly be on them, as I am still paying a single app subscription for Muse, and they will be taking my money for something which no longer works as it should!

[kglad]

adobe's point of view is clear.

[LynnPearson222]

Hi there, I got Muse to run on an old computer, with an old version of Creative Cloud, have to have WiFi turned off.

[kglad]

why do you have to disable wif?  (you can disable automatic cc app updates.)

[natashax4]

Tried. Disney work.

Sent from my T-Mobile 5G Device
Get Outlook for Android<>

[kglad]

what about wifi causes a problem?

[LynnPearson222]

Not sure why, but nothing worked until I disabled WiFi.

[kglad]

ok.

[VOworks]

Here's the answer... https://www.youtube.com/watch?v=-xfFSRdrUao

[natashax4]

But what happens when you plug back in internet and shut down. You have to do this every single time you open Muse?

[kglad]

no one has reported disabling wifi as needed except @LynnPearson222 and that video.

[natashax4]

Yeah, unplugging does nothing. Sadly.

[astridkatze]

You have to start this wa every time.

[kglad]

@astridkatze 

what's wa?

[CGI619]

I've been testing it.  (disconnect from internet, end all Adobe programs in the taskmanager, Muse will open)
I've reconnected to the internet after opening Muse.  So far, so good.  Everything seems to be working properly.
After closing Muse while connected to the internet, Muse refuses to open again.

[Images et mots]

Le problème vient de la dernière version mise à jour du CREATIVE CLOUD. Il faut aller dans les applications et cliquer pour le désinstaller, la requêtre "réparer" apparait, cliquez dessus et tout redeviendra normal... 😉

[natashax4]

No, that is not the problem. That is the only way to open the program but not FIX the problem. Also is it not a conventional way to continue to use the program we have all been paying for.

Non, ce n'est pas là le problème. C'est la seule façon d'ouvrir le programme sans résoudre le problème. Ce n’est pas non plus une manière conventionnelle de continuer à utiliser le programme pour lequel nous payons tous.

[michaelk28355937]

I downloaded the new Creative Cloud update today (12/1/2024) with great anticipation. However, I was bitterly disappointed. Adobe has obviously not taken care of the proper functioning of Muse in any way. Despite the CC update, the Muse problem still exists. So even now, after the latest CC update, Muse can only be started via cumbersome detours. Yes, Adobe is letting its customers down. At least those customers who dutifully pay their monthly fees for Muse. How sad ...

[kglad]

i don't know if adobe is working on this, but if they are, you should expect it would take, at least, 2 months after the first reports of problems, for a fix to be released.

i do know this has gotten the attention of adobe employees.

[DaveH5]

I downloaded the new Creative Cloud update today (12/1/2024) with great anticipation. However, I was bitterly disappointed. Adobe has obviously not taken care of the proper functioning of Muse in any way. Despite the CC update, the Muse problem still exists. So even now, after the latest CC update, Muse can only be started via cumbersome detours. Yes, Adobe is letting its customers down. At least those customers who dutifully pay their monthly fees for Muse. How sad ...

By @michaelk28355937

There is no recent update to CC Desktop as far as I can see, it's still 6.1.0.587, the first version to have the problem with Muse. Don't be misled by the app telling you there's an update when you run it, that is usually just an update to the content of the home screen, not an actual app update.

It it's an actual app update, the app will close and re-open to install it.