Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[kglad]

thanks for that post @DaveH5. it made me read @anber 's post more carefully.

@anber, for the subscription reverts to trial problem these are the fixes:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[dcutaneo]

Unfortunately doesnt seem to be fixed on macOS. Adobe is updated to the latest 6.2.0.544

[o2centre]

Same here. On Mac (OS Monterey), I continue to have to use the Creative Cloud Uninstaller, sign in with my password, click Repair, and then launch Muse. At least it still works!

[DaveH5]

Now updated to CC Desktop version 6.3.0.207.

Muse is still working for me.

[deborahc84269408]

Hola DaveH5

Pregunta: ¿Le cambiaste el nombre al archivo llamado AdobeIPCBroker el cual se encuentra en la carpeta IPC?

Saludos...

Deborah

[DaveH5]

No, none of the Creative Cloud Desktop files are now re-named.
It seems to be still working fine with Muse, which is now running normally for me, although I gather that this is not the case for some others. I don't know why this is I'm afraid.

[BZZT]

I had this problem on my system (Win10 Home ver22H2), and following advice of others on this thread, closed all my Adobe programs, including Creative Cloud, but that wasn't enough. After experimentation, I figured out that you must keep two background programs from re-opening. I did this by temporarily renaming the execution files while using Muse, then naming them back when finished. The files are CCXProcess.exe and AdobeIPCBroker.exe. I found them through Task Manager by right-clicking on Creative Cloud Content Manager and Creative Cloud Interprocess Service (32-bit).

[kglad]

@BZZT 

thank you for adding your suggestion.

[itholland]

Hi, I found this simple to fix by just renaming the Adobe IPC Broker. I just renamed it Adobe IPC Broker2 and hey presto Adobe Muse opens again.

[kglad]

Hi, I found this simple to fix by just renaming the Adobe IPC Broker. I just renamed it Adobe IPC Broker2 and hey presto Adobe Muse opens again.

By @itholland

and for others, rename AdobeIPCBroker in

win: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

mac: ->>Applications->Utilities->Adobe Application Manager->IPC (right click > show package contents) 

[o2centre]

kglad and itholland,

THIS IS GREAT! I am on a Mac (Sequoia) and this saves me the steps on each Muse launch of first having to go to Applications > Adobe Creative Cloud > Uninstall Adobe Creative Cloud > enter my password in the Creative Cloud Uninstaller, and then finally launching Muse.

THANK YOU!

[kglad]

@o2centre 

great to hear that!

[djames68]

Works great for Windows 11. After implementing, I updated Creative Cloud, rebooted and Muse started normally. Haven't tried on my Mac yet.

Thanks very much! I had to prevent Creative Cloud updates in order to continue using Muse.