Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[DaveH5]

Well Muse is now working fine for me with the current version of CC Desktop, although I haven't tried uninstalling it and reinstalling it again just in case it borks it! It should certainly be offered to you if it's part of the package you subscribe to. I do realise that this is no comfort for the people who it's still not working for, but I'm afraid I have no idea what the problem might be in their case. As far as I can see, the previous version of CC Desktop had a bug which prevented Muse from running, which has now been fixed in the current version. There's nothing more I can say I'm afraid, that's just my experience.

[DaveH5]

Still working fine here, and I am on Windows 10.

Are you all certain that you're now on the new version of CC Desktop?

 

[anber]

Yes. Unfortunately, I'm certain. I previously checked if I already had the latest version of the ACC Client App you mentioned (which is 6.2.0.554) before reinstalling Muse and restarting the system. And again, I saw what I saw before, which is 'Sign in to start your 7-day trial' (even though my account name, which I've been using with Adobe for 12 years, was displayed in this 'invitation' -> I was signed in).

[kglad]

what about the work-arounds, @anber ?

[Robex]

[Robex]

End the service until it lets you run MUSE. Try several times

[DaveH5]

@anber 

What you're describing is a different problem.

The problem caused by the previous version of CC Desktop was that Muse would not run at all.

If you tried to run it, it partially loaded and then shut down.

What you're describing is a subscription problem, which must be something unrelated to this issue, I'm afraid.

[kglad]

thanks for that post @DaveH5. it made me read @anber 's post more carefully.

@anber, for the subscription reverts to trial problem these are the fixes:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[dcutaneo]

Unfortunately doesnt seem to be fixed on macOS. Adobe is updated to the latest 6.2.0.544

[o2centre]

Same here. On Mac (OS Monterey), I continue to have to use the Creative Cloud Uninstaller, sign in with my password, click Repair, and then launch Muse. At least it still works!

[DaveH5]

Now updated to CC Desktop version 6.3.0.207.

Muse is still working for me.