Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[saraz943607]

@pattikingPatti, if you will read the rest of this thread, I think you will discover that "wishing does not make it so." I have moved on from Muse and now that I have learned how to use WordPress and the Braintstorm Force family of products to create my websites and blog, I have come to think that this was the way that the universe got me to stop  holding on to an out-of-date technology and move on to something that works better, faster and easier than Muse could ever hope to be. My current Muse sites often run slow because Muse is still calling for bootstrap CDN to deliver Typekit fonts, which haven't been available for more than two years.

It's up to you, but back when the Typekit issue surfaced, I found a way to use self-hosted fonts and got around that one, but in my opinion, Adobe has no intention of doing what you would like them to do. I think it's time for a reality check. During the Typekit days, one savvy user told us we would all have to eventually move on. I held on as long as I could, but in the end, she was right. Muse is not coming back, and it's not competitive with current ways of creating websites. Just my two cents' worth. I got off the fence and am now glad I did.

[georhansc11014805]

did you install a lower version of the adobe creative cloud app ? and it didnt work? clarify . thanks Michaelk. appreciate it.

[Varachaud]

Exactly, everything is explain up there.

i install lower version and it works 🙂

[DaveH5]

I didn't install an earlier version of the CC Desktop app.

As I said, Muse does not need the app to be running to work, although obviously file sync will not work. I will try installing the earlier version when I get a chance. To disable updating, is it enough just to turn off the 'always keep up to date' switch? I have that off always anyway, and updates are still forced on me!

[Abambo]

For test purposes, I have just installed the software on a new system under Windows 10 - no success.

By @michaelk28355937

What software?

(and by the way, you can write in German here, no need to translate by DeepL, even that DeepL is probably one of the best.)

[michaelk28355937]

Hi Abombo, if you have been following the topic here, then it should have been obvious that this is and was about Muse ...

[kglad]

@michaelk28355937 

messages may have been moved.

[DaveH5]

Hi Abombo, if you have been following the topic here, then it should have been obvious that this is and was about Muse ...

By @michaelk28355937

>

The actual problem is with the recent new version of CC Desktop.
Muse is working fine, and no amount of uninstalling it and reinstalling it will make any difference.
Whatever they did which is preventing Muse from loading successfully could well be affecting other Adobe programs as well, although I haven't seen any reports to that effect.

[Abambo]

Whatever they did which is preventing Muse from loading successfully could well be affecting other Adobe programs as well, although I haven't seen any reports to that effect.

By @DaveH5

I strongly suspect that whatever they did to the desktop app is not disturbing newer programs. It may simply be that some hooks where the programs used to attach to are no more operational. As you shut down the desktop app, I suspect that the application determined that the desktop app is not running and that they do not hook up to those services.

I fear that there won't be a solution to this, except if it is an easy one.

[Abambo]

Hi Abombo, if you have been following the topic here, then it should have been obvious that this is and was about Muse ...

By @michaelk28355937

Sometimes users don't know… It's always to be good to be precise. I had multiple times people talking about X when the subject was about Y.

And the software could be anything from the CC Desktop app to Muse.

[OrigamiCrow]

i dont know what error mine is having but since the end of last year, mine says i do not have a subscription and my trial has expired and it wont let me license it.  i have the full CC subscription.  no one can help on customer service.

[kglad]

@OrigamiCrow  

check your duplicate post.

[chark724]

Same thing happened to me. I'm on a Mac. I shut off disk access to Adobe Creative Cloud and everthing works fine, fonts included.

[chark724]

Yes, shutting off disk access to CC lets you boot up app, but my bad, type kit doesn't work, but you can use system fonts. Unfortunately they are uploaded as bitmap images. What a load of crap from Adobe, they say you can use Adobe Fonts in other applications yet they don't even support it in their own. I just reupped my subscription and now I feel totally ripped off.

[M-Meleg]

sorry for this question, but how do you "shut off disk access" on a mac, OS big sir?

thanks

[chark724]

Seeing I'm on Sanoma, settings for Full Disk Access is under privacy and security. Try Firewall settings in OS Big Sur and block incoming connects from Creative Cloud. You will probably have to add (+) Creative Cloud to the list of connections to block.

[M-Meleg]

Ahh Nice! Thank you so much!!

[DaveH5]

I have just filed a bug report about this.

Don't worry, I'm well prepared for the "Muse isn't supported anymore" fight!

We'll see what the response is.

[chark724]

Good luck, I tried suppot, went through a few different "specialists" and gave up. Hopefully filing it a s bug works. You can also try fighting it on premise that you paid for a subscription to Adobe Type Kit and you're not getting it. Adobe says they support these types in other applications outside of Adobe so what's going on?

[DaveH5]

Well as I said earlier, Adobe have never said that Muse will be disabled at some point in the future, and as it's the only CC app I'm paying for, I would be very angry if they did that without any advance notice!

It's a mistake I'm sure, a bug if you like.

They've done something in the new version of the CC Desktop which has caused the problem, and they obviously didn't test it with Muse, as it's not in support any more.

Hopefully once this is brought to their attention they will do something about it.

[kglad]

@DaveH5 @chark724 

an adobe employee has already commented on this issue and stated it's being passed to adobe engineers.

[DaveH5]

Sorry, who was that?

I must have missed it!

Anyway, the more people report it, through the more channels, the better!

[kglad]

@DaveH5 

they commented on another thread where i pointed them to this thread.

[kglad]

@DaveH5 

here's that "other" thread, https://community.adobe.com/t5/creative-cloud-desktop-discussions/what-s-new-in-the-creative-cloud-d...

[DaveH5]

Ah, thanks for that.

Now I've submitted a bug report about this too, hopefully it will be quickly looked at and fixed!

We will see.

At least shutting all the processes down before running Muse is a workaround for the time being so we can at least update our sites.

Cheers, Dave.