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Kevin22504428wbe0
Participating Frequently
June 12, 2024
Question

Muse was working, now says application manager is missing or damaged

  • June 12, 2024
  • 3 replies
  • 2228 views

I know Adobe doesn't support Muse any more, but I'm a paying customer and have several websites I've designed using it and I am NOT moving them all to XD. I've never had a problem with it, now I get this stupid pop up window saying Adobe Application Manager, required to start your trial, is missing or damaged. Why did this start just now? There IS no Adobe Application Manager now, it was replaced with the Adobe Creative Cloud app. I need this fixed ASAP.

    3 replies

    NandoKL333
    NandoKL333
    Participant
    January 29, 2026

    I have the same issue.  Looks like Adobe does not care about their customers, I am a subscriber for years, the license is expensive, and service is horrible or actually missing completely… thinking of leaving the whole subscription

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 29, 2026

    Hi ​@NandoKL333,

     

    Thanks for reaching out! Are you getting the same error, “Adobe application manager required to start your trial is missing or damaged”? If yes, could you please let us know which version of the operating system you are using?

     

    We’re here to help, just need some info.

     

    Regards,

    Tarun

    NandoKL333
    NandoKL333
    Participant
    January 29, 2026

    Hi Tarun,

    Yes, I am getting the same error message when I try to open Muse 2018.1   //   “Adobe Application Manager, required to start your trial, is missing or damaged.  Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager.”

    And I do not have any trial version of any Apps in my workstation.

    My OS is Windows 11 Pro (version 24H2).  Appreciate it if you could send the procedure to really repair this issue… I went through Help desk support agents 3 times and they could not solve it!! so the issue should be within the new release of Creative Cloud Desktop Pro...

    D
    default240000361dzcm3
    Participant
    March 17, 2025

    Hi, any updates on this?

    I was using Muse on my Windows 11 PC without any issues after successfully starting it following other tips on this forum, but I had to format my pc and reinstall Muse, and this message started popping up.

    Although I've followed every suggestion for possible ways to fix it, but this time it just wasn't possible. I'm spending all my time trying to find a solution because I own many websites created on this excellent software, and not being able to open it has me stuck.

     

    I'll be happy to hear any help please,

    Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 17, 2025

    check the multiple page thread about muse.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 12, 2024

    [MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    K
    Kevin22504428wbe0Author
    Participating Frequently
    June 12, 2024

    Not sure why this was moved. It has nothing to do with my account, payment or plan. It has to do with the fact that the product is not working!

    armindaa48703270
    armindaa48703270
    Participant
    November 29, 2024

    there's no adobe support for muse.


    @Kevin22504428wbe0 did youfind something that work with you? @kglad I know muse is not supported, but this is a problem with cc as @Kevin22504428wbe0 said before... This error happened in other apps of the CC and was correct, the only that was not corrected was in muse. why? is that so difficult... I still pay to be able to logon and use muse... if I can not use, I will not pay any longer.

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