My Creative Cloud is not reading the folders/files I have on my computer.

[Hailey_SG]

Hello all, hopefully, someone can help me with this. I have been using my creative cloud to store my files for years and this has happened once before to me but I can't find how I fixed the issue. It is almost as if my cloud's pathfinding isn't working. When I go into my files it says that it is "up to date" but it won't read the folders I have in my creative cloud! I've attached a screenshot showing the folders inside the cloud so I know they are on my computer and from here I can open old files but can't access the cloud to save any new ones. Please Help!

[kglad · Accepted solution]

the local cc sync folder has been discontinued.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

[Hailey_SG]

Oh so do I not have access to the 100 GB of storage I'm paying for? Do I have to keep them on my computer's hardrive instead?

[kglad · Accepted solution]

you still have the storage, but the local cc sync folder is no longer part of it.

[Hailey_SG]

Gotcha thank you!

[kglad]

you're welcome