No Configs Folder in OOBE - You don't have access to manage apps

Forum|Forum|4 years ago
February 27, 2021
2 replies
12010 views

Hello,

I have a common issue which everybody is getting along with. And I found a solution but when I follow direction to locate ServiceConfig.xml file but there is no Configs folder in OOBE folder.

The URL everybody discussed is:

/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

I use personal laptop, macOS Big Sur 11.2.1

Thank you.

This topic has been closed for replies.

Correct answer kglad

exit the cc app and rename the oobe folder (eg, $oobe).

open the cc app and sign in. that should recreate the oobe folder, files and subfolders.

p.s. you need to enable viewing hidden files.

J

Jana26623719ix2q

Participant

I dont have a config file either and none of the "fixes" below make it appear.

kglad

Community Expert

i'm not sure what you're seeing nor what you're trying to do, so use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true