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G
Gaël Illustrations
Known Participant
October 20, 2023
Answered

Problem with my cloud document

  • October 20, 2023
  • 2 replies
  • 1554 views

I have a problem with my cloud documents.

I notice that a file (worked on in Fresco from my Ipad) appears synchronized in Fresco but does not appear in any other application.
I can't find it in Photoshop documents or even in Fresco documents on my computer or in documents on my creative cloud.

Yet it's clearly marked as synchonized (see image). Do you know what could be the problem? And how to solve it? Thank you very much.

This topic has been closed for replies.
Correct answer kglad

yes


sign out of your ipad's cc app

restart your ipad

sign back in to your ipad's cc app

 

is it syncing?

2 replies

kglad
kglad
Adobe Expert
October 21, 2023

<moved back to cc services from fresco>

kglad
kglad
Adobe Expert
October 20, 2023

open your desktop photoshop

go to the home screen 

 

 

 

your cloud documents should be there.  if they are not, restart your computer and retry.  if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

G
Gaël IllustrationsAuthor
Known Participant
October 20, 2023

I notice that my adobe photoshop desktop application and Fresco on the desktop are synchronized and work... but my fresco application on my ipad doesn't seem to support synchronization...

What I create on my ipad in Fresco doesn't show up in cloud documents.

kglad
kgladCorrect answer
Adobe Expert
October 21, 2023

yes


sign out of your ipad's cc app

restart your ipad

sign back in to your ipad's cc app

 

is it syncing?

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