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APalgernon
Participant
April 19, 2016
Question

Problems uploading videos the CC Library, they are getting resized to 500x500

  • April 19, 2016
  • 5 replies
  • 627 views

I am uploading 1920x1080, and 1280x720 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed in the online viewer. Also when i share these videos they are smaller and don't provide a thumbnail.

This all started happening a week ago, before then everything worked as expected.

Try and upload a video to your library and see if the same thing happens to you.

Someone on the forum said its a possible metadata issue, which seems like an easy fix to me, but i also don't know.

Hopefully it gets fixed soon.

This topic has been closed for replies.

5 replies

Participant
April 26, 2016

same problem here. it's been going on for weeks now!

i had a chat with adobe customer service and apparently they're aware of this issue but can't do anything about it at this point. frustrating.

Kanikas
Community Manager
Community Manager
April 19, 2016

Hi APalgernon,

Please refer the link below for information ::

Auto resizing videos to 500x500

Ken G. Rice
Community Manager
Community Manager
April 19, 2016

Have replied on separate forum thread here Re: Auto resizing videos to 500x500

We are working on a fix for this problem.

GauravM
Inspiring
April 19, 2016
April 19, 2016

yea i hope it does get fixed