Brainiac

Answered

"Libraries not currently syncing Open the libraries panel to sync assets to Adobe cloud storage."

Forum|Forum|1 year ago
October 5, 2024
4 replies
17447 views

In troubleshooting a Cloud Activity warning:
"Libraries not currently syncing
Open the libraries panel to sync assets to Adobe
cloud storage."

Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).

I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.

What a foolish act. Running that app deleted the Creative Clous app.
More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.
Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).

I had to install LrC, Ps, and Bridge ......
LrC v13.5.1 installed successfully, with catalog intact!
Ps v25.12.0 installed successfully
Bridge v14.1.2.300 installed successfully

Correct answer kglad

restart your computer and retry, if needed.

F

Focus5542

Known Participant

My library is 96% synchronised ...???
The PC has long since rebooted, the temporary files emptied and the cache erased.
Don't forget I'm a computer scientist.
When I enter a group name in library, the response is very slow ‘like an old broken hard disk’.
When I enter the files for a total of 40 files for 26.2 MB it takes 2 hours.

Daniel Tenret

O

Outdrz863

New Participant

I get this warning when I start up my computer each morning, you simply need to open the PS app while online and the cloud will update and the warning will disappear. Usually I don't even notice it and it resolves on its own.

F

Focus5542

Known Participant

I receive no warning

Daniel Tenret

kglad

Adobe Expert

if the above doesn't help, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

L

LAMY2017Author

Brainiac

Helpful, reset CC as advertized. But the jury is still out, as "Libraries syncing" has been displaying since resetting.

Larry

L

LAMY2017Author

Brainiac

Been there, done that, have the T-shirt to prove it. I'm willing to call this a lost cause, no need to waste any more of anyone's valuable time. Thanks, All.

I marked Ton Frederiks and kglad answers as correct, since 1. touching Libraries in Ps; 2 re-setting CC;
3. restarting my MacAir all contributed to stopping the sync warning. I think that I had NOT been interpretting the warning correctly; it's a statement of fact (Libraries ar not currently syncing), but the info in Cloud Activity now reads "✅ | Libraries are syncing | Up to date" following these steps and going into the Libraries panel in Ps.

Ton's statement "new behaviour, that the Libraries only sync when they are activated in an app" is spot-on.

Thank you for your patience and help.

Larry

Ton Frederiks

Adobe Expert

The Libraries panel can be found in Illustrator and other apps in Window > Libraries

I have seen that message recently and showing the Library starts the synching.

I guess you are not a CC Library user. See: https://helpx.adobe.com/creative-cloud/help/libraries.html

L

LAMY2017Author

Brainiac

Thanks for the info, Ton. I thought this was an easy fix -- Ps>Windows>Libraries was not checked. I checked it, then watched the left-right arrows in the toolbar go away, and libraries started to synch, for about 5 minutes, then quit. Now I'm back to the "libraries not synching" warning (or is it informational., since I rarely use Libraries).

Larry

kglad

Adobe Expert

try the reset

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