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Brave_adventure157F
Known Participant
May 26, 2022
Question

Relationships between file types and Adobe CC apps are not proper.

  • May 26, 2022
  • 1 reply
  • 2471 views

I have problems with opening files on M1 MBA.

And I couldn't change the file's default application from the Info window.

I contacted to Apple Support and discussed with a super visor with screen sharing. He found that files related to Adobe products, such as JPG, PNG, PSD, and AI. So he suggested I contact Adobe customer support, but while chatting, the supporter suddenly closed the chat, and I received an email saying “case closed.”

 

Since my MBA's internal SSD is 256GB, I modified the App folder and Sync folder settings of Creative Cloud.app to an external HDD.

 

Please help me.

Kindest regards,

Masaru

This topic has been closed for replies.

1 reply

Neelamk
Neelamk
Brainiac
May 26, 2022

Hi there,

 

We are sorry for your difficulties as you are unable to open your files. As you mentioned that you were chatting with a support agent from Adobe, could you please share us the Case number they provided. We will be able to track the record and will be able to assist. 

 

Regards,

Neelam

B
Brave_adventure157FAuthor
Known Participant
May 26, 2022

Hi Neelam,

Thank you for contacting me.

I'm so sorry that I've deleted the email, and I can't find the Case number.

 

Likes

,
Neelamk
Neelamk
Brainiac
May 27, 2022

H There,

 

I'd recommend reaching out to and working with our support directly again.
Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Neelam

 

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