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DaronWP
Inspiring
May 17, 2022
Question

Shared folder error "There was an error sending the invite. Please try again." for some users

  • May 17, 2022
  • 1 reply
  • 681 views

We have a fairly large set of users (about 60) and have shared a folder with them. All the users have received an email invitation to view the folder and add to their files. However several of them are not able to actually view the folder or add it to their files. It just doesn't show up when they click the email invitation.

 

We have unshared the folder with them and attempted to reshare - now we're getting an error that reads "There was an error sending the invite. Please try again." with no other information that might help us troubleshoot. 

 

Does anyone have any ideas for how we can fix this issue?

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 17, 2022

Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing the screenshot of the error you're getting? Also, could you please try to sign out of the Creative Cloud app and sign back in and then try restarting the machine. 

 

Please ensure that other users are signed in to their Adobe ID.

 

Let us know if that helps.

 

Regards,

Tarun

D
DaronWPAuthor
Inspiring
May 17, 2022

Hi Tarun - Screenshot is attached. Everyone is signed in to the correct adobe ID and both I and my colleague have signed out/in of creative cloud and still are getting this error when we try to share with these two users.

 

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 18, 2022

Thanks for the response. When you try to share the folder and when it doesn't work, could you please do the following steps? Please try these steps if you're using the Chrome browser.

 

  1. Right-click in the browser window or tab and select Inspect.
     
  2. Click the Network tab in the panel that appears.
     
  3. Navigate to the URL you want to traffic.
     
  4. Click the download button 

     

     (Export HAR appears when you hold the pointer over it.)
     
  5. Name the file.
     
  6. Click Save & share the file with us.

 

Regards,

Tarun

 

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