Skip to main content
Kat Gilbert
Kat Gilbert
Legend
March 25, 2015
Question

Unable to download a PSD file on ACC- what could be the cause?

  • March 25, 2015
  • 1 reply
  • 1660 views

I have tried with different size layered files and receive the error message "Sorry an error has occurred" on every try. Would greatly appreciate help in finding a resolution. Thanks.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 25, 2015

Provide the name of the program you are using so a Moderator may move this message to the correct program forum

This Cloud forum is not about help with program problems... a program would be Photoshop or Lighroom or Muse or ???

Kat Gilbert
Kat GilbertAuthor
Legend
March 25, 2015

John, the problem is with Creative Cloud not these two programs: Photoshop which created the file and Dreamweaver which is the app to access the file!

Kat Gilbert
Kat GilbertAuthor
Legend
March 27, 2015

Please send us your sync log files to <Removed by moderator>


The location for Mac OS X is:

  • ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log


Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt / Option key. (Help article here if needed: Access hidden user library files | Mac OS 10.7 and later).


Also here is a help article on why files may not sync: Error: "Unable to sync files".


Ken, the files are sent. Thanks for the article but none of the issues fit for this error. But... now that I have raised a screaming voice about this I prob. can try to "upload" again and it will work.

Thank you!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices