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Warner_Stand
Participating Frequently
June 1, 2022
Question

Waiting for Connection... Constant Issue

  • June 1, 2022
  • 1 reply
  • 4718 views

Adobe CC and the online site appear to not be in perfect communication.

 

Fonts can be activated from CC, but will not show as active except in the browser site. They can be de-activated in the browser site and show as "Previously active" in CC, so I activate them there and the problem recycles.

 

My cloud files are visible in CC but not in the browser site, and the cloud icon always says "Cloud Syncing, waiting for connection"

 

I have done all basic troublshooting. I've run the CC cleaner tool. Uninstalled all adobe apps. Downloaded the newest CC install file online. Reinstalled. Checked hosts file. Whitelisted all adobe apps in firewall. Turned off fonts, signed out, closed app, restarted, signed in... over and over and over and over.

 

It's been verrrrrry frustrating, I need access to the fonts most of all. I've been troubleshooting this issue for hours.

 

Running Windows 11

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1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 1, 2022

Hi there, 

 

We're sorry to hear about your difficulties. Would you mind telling us the version of the operating system and the Creative Cloud Desktop App you're using?  For the cloud files which are visible in the Creative Cloud Desktop App but not in the browser, since when have you been seeing this issue? Did you recently make any changes to your browser? Did you check any other browsers to check if you're able to see the cloud files there?

 

Also, for the Fonts, could you please share the screenshot of the active fonts panel in the Creative Cloud Desktop App? Please share the logs from your machine to help us troubleshoot the issue you are seeing by using the log collector tool: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We're here to help, just need some info.

 

Regards,

Tarun

 

 

W
Warner_StandAuthor
Participating Frequently
June 1, 2022

Edition Windows 11 Pro
Version 21H2
Installed on ‎7/‎14/‎2021
OS build 22000.675
Experience Windows Feature Experience Pack 1000.22000.675.0

 

Adobe Creative Cloud Version 5.7.1.1

 

The files are not showing on other browsers. Neither Chrome nor Edge. The issue started upon using Photoshop yesterday for the first time in a week or two.

 

Screen 4.jpg that I uploaded in the original post is the screenshot that shows the "Active Fonts" page on the CC desktop app.

 

I've uploaded the log file with the tool.

 

I have 4 screenshots already uploaded. Let me know if there are any issues seeing them.

Nancy OShea
Nancy OShea
Community Expert
June 13, 2022

Adobe seems to have their system setup to close unresolved cases with impunity by means of email.

 

My first case was closed unresolved, and this case (same issue) is to be closed today.

 

No real human being has reached out to me to resolve this issue. The quality of service for such a large operation is truly shameful. 

 

Details are in this post.

 

https://community.adobe.com/ 


No need to duplicate your posts. I have merged this with your original topic.

 

If I understand your problem correctly, you feel Creative Cloud desktop app is not syncing properly.   Did you reinstall Creative Cloud Desktop App and restart your computer?

https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

 

Log-in to your Adobe account below and update your case with additional details if desired.

https://account.adobe.com/support

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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