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Answered

Why can't I permanently delete files from my creative cloud space?

Forum|Forum|12 years ago
December 20, 2013
29 replies
26080 views

every time I try to delete files it say "an error accured. try again later."

This topic has been closed for replies.

Correct answer Ken G. Rice

@AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

If you are not able to see items in your Archive let me know.

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reyv28273993

New Participant

Hi I am also having the same issue where I have run out of space on my account but when I go to empty the deleted files I get a preview of grayed out items that will not let me delete. In addition to this I know I have more items in the deleted folder than what is being displayed. Please help! Thank you!

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reyv28273993

New Participant

Is anyone from Adobe looking into this or are these posts being ignored by Adobe?

PBMarc

Known Participant

Hmmmm... apparently not. Why cant they just fix this??? It is in the deleted folder and I am wanting to clear it out just like in Windows Recycle Bin.

ADOBE PLEASE! 50GB of my 100GB are in that folder!!!

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drew.smith

New Participant

I've just scrolled through this entire thread and sounds like this is an issue/frustration shared by a lot of users.

So, Adobe staff, if you're listening — could you please

A.) Fix the bug (doesn't appear to be browser related)

B.) In the mean time, permanently delete files in my 'deleted' folder. I have over 2000 files in there and my quota is almost maxed out . I no longer require these files so please remove them for me.

Kind regards

timeabradley73

Participating Frequently

I see loads of folk having issues deleting items permanently from the deleted items folder. I'm having same issue. I have folders I would like to restore but selecting stuff seems to just crash the whole thing. This is REALLY frustrating. What is the cause of this? Tried different browsers etc. on my desktop folder the deleted folder is not visible so not able to try there. Can anyone assist please?

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upickAbu

New Participant

I'm having the same problem..

Why can't I permanently delete files from my creative cloud space?

Test name2019

Participating Frequently

I have the same issue, it drives me nuts !!

Thomas Logan Art

Known Participant

What is being done for all these issues? 5 years later and I still can't EVER delete my online assets when I want to, I have to get someone at Adobe to simply delete files. What exactly do I need to do to delete EVERYTHING and get my storage down to zero?

Vincent_life

New Participant

I can't permanently delete the remove folder's files, help!

Stary6531

New Participant

Hello, can you help me to empty the delete all files from the Adobe Creative Cloud? When I try to delete folder permanently I am getting the error message; below a print screen; thank you and regards,

Vincent_life

New Participant

Me too, help!

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gfamclg

Inspiring

I see the time delay issue,...so i guess i will wait til tomorrow and see if the stuff is gone

Ken G. Rice

Community Manager

@gfamclg - Your storage amount is now down to 315 MB. From what is left in your Archive (a nested set of empty folders) is looks like you were storing a Lightroom catalog. Per the Lightroom team this can cause problems.

From the Lightroom and Creative Cloud FAQ at https://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html#id_9994

Can I store my Lightroom catalog in the 20 GB of storage space I get with my Creative Cloud membership?

No, you cannot store Lightroom catalogs in the Creative Cloud, nor can you save a Lightroom catalog on a networked drive. You must store Lightroom catalogs on your computer or on a locally connected hard drive.

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gfamclg

Inspiring

also having same issue,...when i am in archive, and select all, and perm delete, it comes back with an error, try again

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The Business Monthly

New Participant

Hello,

Can you please remove ALL archived files in my creative cloud? I am near full and an error is being reported. Thank you.