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bohdanz
Participant
August 30, 2023
Answered

Why does Creative Cloud constantly need to repair itself?

  • August 30, 2023
  • 7 replies
  • 4626 views

I have no idea what's happened since Adobe's most recent updates -

I am getting constant 'repair is needed' for Creative Cloud.

I get Creative Cloud installer and it installs itself. Everything seems fine but then I come back the next morning and I get the 'need repair' message again.

Any thoughts on what's happening?

Thanks!

    Correct answer Nancy OShea

    @AnneGast & @PTH Photo,

    I've been a CC subscriber for over 10 years & I've never had to repair CC. 

     

    I have a Win10 workstation with 1.5 TB hard disk and 16 GB RAM.  McAfee is my anti-virus/firewall.  Everything runs great!

     

    Make sure your computer meets the system requirements. Most Creative Cloud apps work on these updated OSs:

    • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
    • MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), 11 (Big Sur).

    - https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    If you continue to have problems, reach out to Adobe Technical Support for assistance. It might be a simple permissions problem.  If you don't have administrative permissions on a school or work computer, contact your IT dept.

     

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare

    7 replies

    A
    Aaron37194905gb24
    Participant
    November 5, 2024

    SAME PROBLEM... started monthly now weekly... ADOBE fix it of we lose it.

      E
      ESJonas
      Participant
      November 4, 2024

      Same annoying issue. I'm on Mac with no anti virus.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 4, 2024

        @ESJonas 

         

        as mentioned, there are other apps that can corrupt/remove files.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity ExpertCorrect answer
        Community Expert
        May 21, 2024

        @AnneGast & @PTH Photo,

        I've been a CC subscriber for over 10 years & I've never had to repair CC. 

         

        I have a Win10 workstation with 1.5 TB hard disk and 16 GB RAM.  McAfee is my anti-virus/firewall.  Everything runs great!

         

        Make sure your computer meets the system requirements. Most Creative Cloud apps work on these updated OSs:

        • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
        • MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), 11 (Big Sur).

        - https://helpx.adobe.com/creative-cloud/system-requirements.html

         

        If you continue to have problems, reach out to Adobe Technical Support for assistance. It might be a simple permissions problem.  If you don't have administrative permissions on a school or work computer, contact your IT dept.

         

        CONTACT ADOBE SUPPORT:
        ================
        Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
        Twitter: https://twitter.com/adobecare

        Nancy O'Shea— Product User & Community Expert
        J
        Jayvee
        Participant
        April 2, 2024

        Mine does the same. Stops for a few months then continues. This date is April 3 2024. We cannot all have corrupt computers.

          A
          AnneGast
          Participant
          May 20, 2024

          I'm having this same issue on so many of the computers on campus. I'm currently building a brand new computer, so it has barely anything on it, and yet, a brand new install of Creative Cloud is constantly asking to be repaired. 

            P
            PTH Photo
            Participant
            May 20, 2024

            Honestly, I don't believe Adobe knows what's causing the problem. It's a real nuisance when Creative Cloud has to repair itself, because it takes about 15 minutes and uses a lot of resources from my computer. I might as well just get up and make a sandwich.

              P
              PTH Photo
              Participant
              January 24, 2024

              I'm having the same issue, it's very annoying. It happens to me 2 or 3 times a day. If I close Adobe Creative Cloud and just leave open Photoshop Elements there is no problem. So it's just with Creative Cloud. Has anyone found an answer?

                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                January 24, 2024

                it's something on your computer (typicall, but not necessarily av) that's corrupting adobe files.

                P
                PTH Photo
                Participant
                May 20, 2024

                Well, then whatever it is, is also on a LOT of other computers. 

                  chuck.witt
                  chuck.witt
                  Participant
                  September 15, 2023

                  I'm having the same problem. Everything was working just fine up until a couple of months ago when it started to be in constant need of repair at least every other day, but every day more often than not. Every community discussion group I've looked at doesn't have a solution. I've experienced this a while ago on a different computer. After getting a new computer, it was working just fine for about 6-8 months before needing frequent repairs. It is highly annoying and a long time problem that Adobe has been aware of.

                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    September 15, 2023

                    again, it's a problem on your computer related to something corrupting adobe file/files.

                    chuck.witt
                    chuck.witt
                    Participant
                    September 15, 2023

                    This "answer" is of no help. Just telling me there's something on my computer causing the problem doesn't give me any direction as to find out what is causing the problem. No other Adobe program has any issues, just the Creative Cloud Desktop app. I find it quite odd that something on my computer would cause problems with the lesser program that CCD is and not with any of the other programs.

                      kglad
                      Community Expert
                      kgladCommunity Expert
                      Community Expert
                      August 31, 2023

                      something on your computer (typically av) is causing the problem.

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