'You are logged out please sign in' loop

New Here ,
Feb 05, 2022 Feb 05, 2022

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Hello, i get the screen you see below when i open Creative Cloud and try to login. I have tried 3 different links that a person send me on a post of this earlier:

 

Link1: https://community.adobe.com/t5/account-payment-plan-discussions/sign-in-help/td-p/6071780. Tried, i had that file, deleted it and reïnstalled Creative Cloud. Didnt work

 

Link 2: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html Tried 2 of them.

Keychain thing didnt change anything. When i tried WMI thing with command prompt, it said it cant find that file... Maybe its that? I tried to get that WMI service, but i didnt find how to get it.

 

Link 3: https://community.adobe.com/t5/download-install-discussions/re-quot-sign-in-required-quot-loop/td-p/... 
Tried. Installed 2 different antivirus apps. 1 found something, deleted that files. The other app didnt find anything.

 

After i did all things i restarted my laptop and reïnstalled Creative Cloud. NOTHING CHANGED AT ALL. 

i only saw something with firewall when i opened Creative Cloud for the first time, but i clicked directly on a button and was too late to read the whole message. and now its just login loop. Exactly same screen as before my post.

 

 

Can anyone help me? maybe its that WMI thing?

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Adobe Community Professional ,
Feb 05, 2022 Feb 05, 2022

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reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails,

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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