Adobe Creative Cloud error 1004 update issue Mac

New Here ,
Jun 26, 2020 Jun 26, 2020

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Screen Shot 2020-06-26 at 11.39.04 AM.pngI had an issue with updating adobe crative cloud. After loading 2% it said Adminastrative privaliges required to continue instalation followed by (Crror Code: 1004). 

Can ayone help me.

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Cloud storage web assets, File sync, Libraries

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Lemon_Head29, sorry you are encountering problems, but there is no Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum.  What type of Creative Cloud membership are you using?  Do you own and maintain the computer and network that you are installing the software on?

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New Here ,
Jun 26, 2020 Jun 26, 2020

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I just donloaded it

on the adobe qwebsite it says I have a free planby the user name of Aneek

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New Here ,
Jun 27, 2020 Jun 27, 2020

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yes I also maintain my system

 

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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Quote:

I just donloaded it

on the adobe qwebsite it says I have a free planby the user name of Aneek

End Quote:

 

To download anything from Adobe you need an Adobe ID which consists of an email address and a password.

Once signed into the main Adobe website, adobe.com, your actual name should be displayed.

 

Also are you the actual Administrator of your computer?

Is this a Personal computer in your home or one at your place of work?

 

 

 

 

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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Please Edit you post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

 

2020-06-07 19_13_42-Camera Raw Brush tool problem - Adobe Support Community - 11189555.png

 

Thanks.

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New Here ,
Jun 28, 2020 Jun 28, 2020

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My real name is aneey and I bought my mac book pro 13 inch 2018

so yes I am the only profile on the mac.

 

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New Here ,
Jun 28, 2020 Jun 28, 2020

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I bought it directly from apple.com too

 

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Thanks for the additional information, Lemon_Head29.  Unfortunately, the installer is stating that the current User account does not have sufficient access to install the software.

 

Please create a new administrator account by following the steps listed in https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac.  Once created, please try the install process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html again.  

 

If you continue to encounter Error 1004, then please review the settings for any installed security or anti-virus software that may be blocking the installation process.

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