Creative Cloud Sync Not Working

Hello,

there is another thread with the same issue.

Re: Creative Cloud Syncing never ending / doesnt stop / continuously going

Some Adobe people like David__B    do react but they mainly asking people about settings etc. Since many more people experience these issues it should not be hard for a big company like Adobe to recreate the problem and find a solution. Or at least a workaround. All the workarounds come from users and are not always for general use.

Like somebody said: Adobe created Creative Cloud Sync as an afterthought, not as a core service.

My advice: don't waste time on CC and use DropBox for at least half a year. If enough people stop trying CC and switch to a service that works, Adobe may be pushed to take their own service seriously and rebuild it.

Paul Roos

Also have the same issue since Jan 2018. PC Win 10. Sync Version v2.4.6.82. 1.5GB of 100GB used.
Syncing works for a while, then some days not sync anything. Makes it difficult to collaborate. I am waiting for another designers files to sync to my PC. I created the folder initially and invited them to 'Edit'. They can see all my updates, but I can't get theirs.

- Turned off syncing in Preferences, closed, reopened, turned on sync (as per the steps above by georghilmarsson​).

- Closed Creative Cloud App. 
- Opened Task Manager and 'End Process' for  all CC Background processes, eg 'Creative Cloud (32 Bit)', 'Core Sync (32 Bit)', etc (about 6 of them).
- Re-opened Creative Cloud App.

- Turned on syncing in Preferences
- 'Syncing...' appears briefly at the bottom of the CC App.
- nothing changes.

Also tried:

- Permanently delete the 'Deleted' files via browser (Assets > Deleted)

- sign in/sign via CC App

- restart PC several times

- update all CC Apps (even though nothing to do with syncing)

Nothing is working, except waiting a few weeks and it might work then.

Interim solution: Use DropBox

Also seeing this issue. Was syncing fine but hasn't at all in the last couple days. No warning messages or anything. Just not syncing.

I also experienced a synching problem, but I managed to resolve it by updating CC on the computer that had the most recent files.

Hope this helps some of you

I had same issue here, but I found a fix that worked for anyway.
- I turned off sync in preferences
- Closed Creative Cloud
- Open again and turned sync on
- Went to startup page in creative cloud and then I could click "start sync"

Files are syncing now

So, no answer is an ASSUMED ANSWER?

I have the same exact issue as everyone here. My CC app is not syncing files. Does Adobe have any response except "sorry to hear the problem you are facing"? I am not going to re-install all of this Adobe crap all over again and lose preferences like I did last time. Can someone please provide even a clue as to why all of us are having the same issue???

The same problem for me, constant syncing since last week. Tried restoring cloud app and uninstalling- installing which did not work. I looked into the maps with a browsers but everything is okay there. I have used the cloud app for a while now and this is the first time it is going highwire like this.

My computer is a Macbook pro 2017.

processor 2,9 GHz intel i7

memory 16GB 2133 MHz LPDDR3

macintosch HD

Video Radeon Pro 560 4GB

intel HD Graphics 630 1536MB

Others working in the same maps do not yet have this problem.

Moving to File Hosting, Syncing, and Collaboration​

Hi Lorrie,

That is very strange!

Have you tried to connect via a different network and check if the sync is working?

Regards,

Sheena