activation server error

[de_Mestre]

How do I fix an 'activation server error' in order to authorize my computer for digital editions software?

[Gautham_K]

Hi,

Is there any specific error number or message you see when you try to authorize your computer?

Thanks

[Invité]

Am having the same problem and the only identification for the error message that I can see is:

CODE: E_AUTH_NOT_READY

[tnsprin]

THe e_auth_not_ready can be fixed by deleting your authorization (yes you have one even though it doesn't show) and then reauthorizing.  After launching ADE hit CONTROL+SHIFT+D and say yes to delete authoriztion.  Then go back in and reqauthorize your computer.  You may want to also connect any devices and delete and reauthorize them.

[icekid767]

I am a Mac user and CTRL+SHIFT+D did not help.  COMMAND+SHIFT+D worked to de-authorize. 

[neo_dcm]

Hi tnsprin,

I was using ADE for the first time today. I was able to download and use (read an ebook) at my workplace today, but i'm not able to sign-in to ADE at my home. Pressing Control+Shift+D does not do anything. I also tried using the option "authorize without an ID" but with the same result - "Connection Error : Digital Editions could not connect to the activation server. Please make sure you are connected to the internet." There is no problem with my internet connection; all other applications are working fine.

[sjpt]

I'm sorry I can't help with your immediate problem, but a warning ....

DON'T use "authorize without an ID"

If you do use it for a very quick test, make sure you don't do anything significant using it.

Any DRM books used under it won't be available on any other machine, and won't work on that machine after any reauthorization.

(If you books aren't DRM, use Calibre instead of ADE)

[Lynn_Wood]

Hi - I might have used the authorise without an ID and the Ctrl Shift D doesn't do anything - I've tried uninstalling and then reinstalling Adobe Digital reader but to no avail - I still get the e_auth_not_ready.  I read books from my local library and can't put them on my Sony Ereader on my new PC.  Worked fine on the old one!

Please can someone help !

Thanks

[sjpt]

There are lots of bugs in ADE2.0/2.0.1.

One of them is that it behaves in a most peculiar manner with library books when a Sony reader is plugged in.

It can't transfer them to the Sony, and can't even read them on ADE on the computer.

Unplug it and you can read them on ADE (but of course can't transfer them).

You can use ADE2.0 to get the books, and the do the transfer by file manager (Windows Explorer, Mac Finder).

Or, much easier, install v1.7.2.

~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

[nata-86001308]

I have the same problem

[sheilaluvsmark]

same problem here

[laurenh8763496]

thanks! This helped my issue tnsprin‌

[RosyWfd]

Thank you - it worked

[Invité]

I get an Activation error code "E_Adept_INTERNAL"

I have had Adobe Editions for about three years, have 23 books in the Library, but when I updated, the trouble started.  Now I can't access any of the books in my Library.  I can't even authorize my computer now.

[rverrico]

no error code.  just get "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet." when trying to add acsm file to my library using my adobe login id

[kmanringstad]

I had this problem and worked on it for quite a long time...

I finally found the issue, and I'm hoping this advice helps fix the problem for many of you.  Follow the link below

http://helpx.adobe.com/digital-editions/kb/error-e-adept-request-expired.html

Apparantly your system's time/date/time zone settings have to be correct or else the server error will keep popping up.

HOPE THIS HELPS!!!

[schroerberlin]

The timezone advice (Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions) did not help.

I got this error after successfully renewing my password.

However, I'm currently living in China and use internet via a HMA-VPN connection.

(But changing the timezone on the computer back to "Germany" were I purchased the ebooks, did not solve the problem, i.e. it's always the same error message.

[msbluestocking]

How do you know what time zone you downloaded the book from? 

[msbluestocking]

So the time zone/ date/ time may not match... How do you know what timezone your system should be changed to? 

[1964_Redrider]

Thank you much, I've been fooling with this for hours and your solution worked!

[Kenb1]

I had the same problem and with a helpful comment about IE I found this finally worked for me:

• uninstall ALL versions of Adobe digital editions (I tried v1.7, 2 and 3!)
• use INTERNET EXPLORER to download ADE v 3. Download | Adobe Digital Editions Home (Previously I was using Chrome)
• DISABLE windows firewall BEFORE installing ADE3.
• Install ADE 3 and I found I could then authorize my computer using help>authorize computer in the ADE menu.
• Re-download e-book (because previous downloads had expired), and I was able to open my ebook.

[francoanastasi]

This worked for me - a big thank you to kenb!

I'm stunned that such a large multinational company with so many 'smart' products can produce such rubbish..

[Invité]

I tried the way you recommend and still it doesn't work. I've been trying to authoryze my computer with no success or days now. Just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet."

I'm really annoyed with this crap of software. I bought a book in Google Play and it says I have to download and open it with ADE and it doesn't work.

I hate this thing.

[Invité]

Also just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet."  and even after i can post on this forum and firewall turned off

[vasacampana]

Me too have the same BORING problem!

I have tryed with different accounts, I can login to adobe web site via the browser with both user id's, the internet connection is working fine (as obvious!).

I have got un-helpful info and suggestion from adobe support via chat.

More than a week I am trying to use this borrowing tool, and I am unable to read e-books I have bought!

Adobe, please give us a solution!