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johnw22910510
johnw22910510
New Participant
February 23, 2016
Answered

authorised but cannot read books

  • February 23, 2016
  • 1 reply
  • 930 views

All of a sudden cannot read books, tried doing all the usual, un-authorising re-authorising reinstallation to no avail . Computer says authorised for this computer but click to read says I need Vendor ID . can download books alright but cannot read via ADE

    This topic has been closed for replies.
    Correct answer Nanaky

    ‌Yes it accepts that it is authorised to only read on my computer but when trying to open a book or return a book a pop up states not authorised.


    Even if you borrow a new book?

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    February 23, 2016

    Has you the eBooks before with a other adobe id or empty authorize open?

    johnw22910510
    johnw22910510Author
    New Participant
    February 23, 2016

    I did not have to use adobe ID before, just used the open authorise for this computer.  I authorised this computer and it accepted authorise but when clicking on a book says I require Vendor ID.

    johnw22910510
    johnw22910510Author
    New Participant
    February 24, 2016

    The the eBook are linked with the empty authorize and can not open with a other adobe ID. Reading of the eBook only possible with this one empty authorization. If you want read again should ask the reseller for a new Download without authorization.


    ‌Thank you Nanaky,

    I have just found out that not only can I not read the books I cannot return them as it states this computer is not authorised even though it states authorised for this computer, I have even tried using my Adobe ID and also library ID, but I did try downloading another book and it downloaded and opened only the once though.

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