Skip to main content
September 10, 2014
Question

Crashes when trying to transfer

  • September 10, 2014
  • 3 replies
  • 448 views

When clicking and dragging an ePub library book to Nook, digital editions 4.0 crashes repeatedly. Is there a fix for this?

    This topic has been closed for replies.

    3 replies

    Adobe Employee
    April 29, 2015

    Hello,

    Please download the latest ADE 4.0.3.114137

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    Some of the crashes have been fixed in this release.

    Thanks for being the part in product improvement.

    New Participant
    February 28, 2015

    It won't let me copy the thread into here- but if I try to transfer a borrowed (library) book or try to read it the DE crashes "unexpectedly".  I just downloaded overdrive and DE so I have the most recent versions....this is on a macbook with the latest os.   Here is the first bit of the error message.  Guess I will go to my Microsoft computer and see if I have better luck.   Totally frustrated.

    Process:               Adobe Digital Editions [828]

    Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

    Identifier:            com.adobe.adobedigitaleditions.app

    Version:               4.0.2 (1)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Adobe Digital Editions [828]

    User ID:               501

    Date/Time:             2015-02-27 21:19:35.243 -0500

    OS Version:            Mac OS X 10.10.2 (14C109)

    Report Version:        11

    Anonymous UUID:        E1B4D09C-479E-C103-62AD-08450220EB3F

    Time Awake Since Boot: 3200 seconds

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

    VM Regions Near 0:

    -->

        __TEXT                 000000010cfa8000-000000010d7ae000 [ 8216K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.adobe.adobedigitaleditions.app 0x000000010d201fc1 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

    1   ePub3.dylib                   0x000000010e1bf745 ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

    2   ePub3.dylib                   0x000000010e1c1af8 std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 134

    3   ePub3.dylib                   0x000000010e1c0831 ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 433

    4   ePub3.dylib                   0x000000010e175195 ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 265

    5   ePub3.dylib                   0x000000010e186d86 ePub3::ManifestItem::ReferencedDocument() const + 182

    6   ePub3.dylib                   0x000000010e1683fa ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 122

    7   ePub3.dylib                   0x000000010e170205 ePub3::Package::Unpack() + 26017

    8   com.adobe.adobedigitaleditions.app 0x000000010d29b94f BookContainer::OpenFile(ePub3::string const&) + 2107

    9   com.adobe.adobedigitaleditions.app 0x000000010d29c1f3 BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

    10  com.adobe.adobedigitaleditions.app 0x000000010d200c29 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

    11  ePub3.dylib                   0x000000010e14bb5e ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 796

    12  ePub3.dylib                   0x000000010e1630be ePub3::Container::OpenContainer(ePub3::string const&) + 68

    13  com.adobe.adobedigitaleditions.app 0x000000010d0e3324 dpdoc::Document::getPackageProps(char const*) + 278

    14  com.adobe.adobedigitaleditions.app 0x000000010d020cea _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 224

    Adobe Employee
    April 29, 2015

    Hello,

    Please download the latest ADE 4.0.3.114137

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    Some of the crashes have been fixed in this release.

    Thanks for being the part in product improvement.

    Prabhanjan
    Participating Frequently
    September 11, 2014

    Hi,

    Please send us the crash details. You can get this by following the below process:

    When ADE crashes, it throws a "ADE 4.0 has stopped working" dialog box.

    Click on the "View Program details" drop down.

    Copy/ Paste the entire content here.

    Thanks!