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0

Crashes when trying to transfer

Guest
Sep 10, 2014 Sep 10, 2014

When clicking and dragging an ePub library book to Nook, digital editions 4.0 crashes repeatedly. Is there a fix for this?

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Participant ,
Sep 10, 2014 Sep 10, 2014

Hi,

Please send us the crash details. You can get this by following the below process:

When ADE crashes, it throws a "ADE 4.0 has stopped working" dialog box.

Click on the "View Program details" drop down.

Copy/ Paste the entire content here.

Thanks!

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New Here ,
Feb 27, 2015 Feb 27, 2015

It won't let me copy the thread into here- but if I try to transfer a borrowed (library) book or try to read it the DE crashes "unexpectedly".  I just downloaded overdrive and DE so I have the most recent versions....this is on a macbook with the latest os.   Here is the first bit of the error message.  Guess I will go to my Microsoft computer and see if I have better luck.   Totally frustrated.

Process:               Adobe Digital Editions [828]

Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Identifier:            com.adobe.adobedigitaleditions.app

Version:               4.0.2 (1)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Digital Editions [828]

User ID:               501

Date/Time:             2015-02-27 21:19:35.243 -0500

OS Version:            Mac OS X 10.10.2 (14C109)

Report Version:        11

Anonymous UUID:        E1B4D09C-479E-C103-62AD-08450220EB3F

Time Awake Since Boot: 3200 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

    __TEXT                 000000010cfa8000-000000010d7ae000 [ 8216K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.adobedigitaleditions.app 0x000000010d201fc1 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

1   ePub3.dylib                   0x000000010e1bf745 ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

2   ePub3.dylib                   0x000000010e1c1af8 std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 134

3   ePub3.dylib                   0x000000010e1c0831 ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 433

4   ePub3.dylib                   0x000000010e175195 ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 265

5   ePub3.dylib                   0x000000010e186d86 ePub3::ManifestItem::ReferencedDocument() const + 182

6   ePub3.dylib                   0x000000010e1683fa ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 122

7   ePub3.dylib                   0x000000010e170205 ePub3::Package::Unpack() + 26017

8   com.adobe.adobedigitaleditions.app 0x000000010d29b94f BookContainer::OpenFile(ePub3::string const&) + 2107

9   com.adobe.adobedigitaleditions.app 0x000000010d29c1f3 BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

10  com.adobe.adobedigitaleditions.app 0x000000010d200c29 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

11  ePub3.dylib                   0x000000010e14bb5e ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 796

12  ePub3.dylib                   0x000000010e1630be ePub3::Container::OpenContainer(ePub3::string const&) + 68

13  com.adobe.adobedigitaleditions.app 0x000000010d0e3324 dpdoc::Document::getPackageProps(char const*) + 278

14  com.adobe.adobedigitaleditions.app 0x000000010d020cea _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 224

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015

Hello,

Please download the latest ADE 4.0.3.114137

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Some of the crashes have been fixed in this release.

Thanks for being the part in product improvement.

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015
LATEST

Hello,

Please download the latest ADE 4.0.3.114137

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Some of the crashes have been fixed in this release.

Thanks for being the part in product improvement.

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