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Participant
November 4, 2017
Answered

eReader not authorized to open this book

  • November 4, 2017
  • 76 replies
  • 124014 views

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

    Correct answer kirsten5FD5

    This thread is old but incase anyone is suffering from the same problem here in January 2023. I have finally figured out a hack to get my Kobo to work.

     

    For the record, I have tried everything: De/Re Authorizing, deleting books, overdrive account vs adobe account, etc. I couldn't use ADE V3 as my Mac is running 64 bit and it's not supported. I thought I was hooped until I came across this in my hours of searching:

     

    1. Download another random book. One you HAVE NOT had on hold (this is important because this seems to effect books on hold more than anything). Just choose something random.
    2. Load the random book + the book you want into ADE at the same time. 
    3.  Profit!

     

    I don't know if it's a bug with holds or what, but so far this has worked for me for my last 3 books!

     

    Hopefully this helps someone.

     

    76 replies

    Participant
    October 26, 2021

    I had this same problem. I followed these instructions on the Overdrive help page at https://help.overdrive.com/en-us/0926.html  for "Content locked" error or book won't open on a Kobo ereader and was finally able to open my library book on my new computer without getting the "This book is protected by DRM message". You have to delete the problem book from your Adobe digital editions and your Kobo. Then deauthorize both your Kobo device and your computer and then reauthorize both. Reauthorize both your computer and your Kobo device and reimport the book from the library. After doing this, I was able to open the book on my Kobo. 

    Participant
    January 20, 2022

    Thank you, the link was helpful. In my case, I had to reboot my computer, which is a Mac. Then, I deauthorized the Kobo and reauthorized it again (for about the fifth time). I also decided to try downloading a second book.

     

    After the reboot, I added both books to Adobe DRM, added them to the reader and both worked.

    Participant
    October 24, 2021

    I'm shocked to see that this issue goes back so many years with still no tried and tested fix to the issue from Adobe. I too am having a similar issue. I am able to download books from my library and they work perfectly with ADE, but when I download a book from Indyreads, which is also through my library, those books won't work on my Kobo. I get the same error that everyone else seems to get. I have read back through everyone's posts and have tried so many different things, but still cannot get anything to work. I'm wondering if there is possibly some setting that I may have overlooked? Any help would be greatly appreciated. 

    Nan5EF4
    Participating Frequently
    October 26, 2021

    Hi Tracey5D8D.

     

    If you haven't tried it already, Margriet's method (posted above) works for me: uploading the ePub to my Kobo Clara via Adobe, then uploading the PDF to my Kobo Clara, opening the PDF first, then opening the EPub I want to read. Here's a copy of Margriet's post -- I hope this works for you.

     

    MargrietD

    New Here

    Apr 18, 2021

    Copy link to clipboard

     

    I use ADE 4.5 with another trick I read a while back on this forum: If the epub book doesn't open om my Kobo H20, I download the PDF of the same book from the Internet Archive. Then I transfer the PDF to my eReader and the epub AGAIN, making two DUPLICATES (do not overwrite) of the same title.

     

    After this, the first epub still won't open (cover is black) but the second epub and te PDF will open without a problem. This trick is less invasive then installing a new version so I would suggest people try this first. Not sure if this will work always but it has worked for me several times now.

    Participant
    October 27, 2021

    Thank you so much for this info Nan5EF4. This is one of the few things that I haven't tried, but I will give it a go now. Fingers crossed!

    Participant
    September 7, 2021

    There is a really easy solution to the Adobe Editions problem.  I went out and purchased a Kobo Libra and it connects directly to the library through Overdrive and you no longer have to endure the Adobe Editions problem to download books.  It took me many angonizing hours of trying to fix this annoying problem and in the end I gave up.

     

    September 9, 2021
    Really? That's your idea of a fix?
    Spend another $200 on another Kobo because the first $200 Kobo I bought
    (specifically because of the supposed library compatibility) doesn't
    actually work properly, Adobe being too cheap/lazy to fix the problem?

    Riiiight...like I'm going to give them any more of my money!

    Nope, not spending any more of my cash, though I admit I do spend a bit of
    my time on them, badmouthing them to all and sundry for their abysmal, no,
    non-existent! product support.
    Participant
    April 29, 2021

    HAVING THE SAME PROBLEM THAT LIZM HAS:HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

     

    Participant
    April 29, 2021

    When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

    Nan5EF4
    Participating Frequently
    April 30, 2021
    • Hi Fernande0101. Please let us know how it goes with downloading an earlier version of ADE. After a lot of frustrating attempts, Kobo also sent me to ADE for a solution. The kind people on this thread helped me when I had lost all hope of reading Open Library loans in my Kobo Clara.
    Participant
    April 22, 2021

    So I too am having this issue with my wife's Kobo Touch.  Worked with 4.5 2wks ago then stopped with the new book we got yesterday.  ADE3.0 won't run on my Windows 10 system.  I have tried reauthorizing ADE with my OverDrive login and same results.  Not sure where to go from here.  Any suggestions please!

     

    Participant
    April 22, 2021
    Interesting that ADE 3.0 won't run on your system...It works on mine
    with Windows 10....
    Participating Frequently
    April 22, 2021
    Runs on mine too. Some folks claim it does not - don't understand why.
    Nan5EF4
    Participating Frequently
    April 14, 2021

    My problem is exactly as the original poster LizM described back on Nov. 4, 2017. I was however, able to check out a book from our local library through the OverDrive app on my android phone, and it appeared on my Kobo Clara and opened just fine. The problematic books that won't open on my Kobo Clara are the books with DRM I have downloaded from Internet Archive/Open Library. I am print-disabled, and there are many books that  I would like to read that cannot be purchased in the US as an ebook. Sending imploring emails to publishers over the years has been ineffective. Because Open Library has scanned some of these books, I bought a Kobo Clara to be able to read them more comfortably.  Interestingly, I can open the problematic book on my computer and on my phone -- just not on my Kobo Clara. Tonight I will see if my PC will allow me to download ADE 3.0. I have tried just about everything else.

    Nan5EF4
    Participating Frequently
    April 17, 2021

    Follow up to my previous post:

    Nope, my PC running Windows 10 doesn't support ADE 3.0. I can't use my Kobo Clara to read Internet Archive/Open Library books, the purpose for which I purchased this eReader. 

    Participating Frequently
    April 17, 2021
    Never heard of Windows 10 not supporting ADE 3.0.

    I have Windows 10 and download and use ADE 3.0 without a problem.
    Participant
    April 9, 2021

    This is still an issue for me. My authorized (and un-authorized and factory reset and re-authorized) Kobo won't let me read a book from my library. Honestly, I would have less of a problem with this DRM nonsense if it actually worked, but locking me out of a book I legitimately check out of the library is absolutely ridiculous.

     

    Adobe, when the solution to a problem winds up being "install an older version of the software," that's a problem that shouldn't take 4+ years to fix.

     

    As a piece of software for library management, Adobe Digital Editions is about as good as a torn shoebox. If your goal is to prevent piracy, you have to make the non-piracy options viable. This is how things work.

    Participant
    April 9, 2021

    THIS JUST IN!

     

    I finally got it to work by authorizing my computer's ADE (4.5.11) and Kobo with OverDrive instead of my Adobe ID. So, deauthorize your stuff and try to re-authorize using something other than your Adobe ID. If you've aready imported the books into ADE, you'll have to return them and check them out again so you'll import them with authorization from your new authorizing account (whatever you've chosen).

     

    Adobe is still the enemy here, and I do not forgive them for making legally free access to information difficult for anyone.

    lindsaym6785269
    Participating Frequently
    April 9, 2021
    How do you authorize it with something else? I have lost my patience with
    them!
    Participant
    February 28, 2021

    It seems my Kobo issue is exactly as described above in 2017, yet in 2021 neither Adobe nor Kobo could advise me to uninstall latest upgraded ADE and use version 3.0. After 3 days trying, in the end a simple resolution (well working so far). Can Adobe not fix this issue in newer versions of ADE?

    January 16, 2021

    I had the same problem! But when I tried to take the book out with overdrive it said the book wasn't available in my region (I live in Canada)? So maybe check to see if the file is available in your country because it worked just fine with another book. 🙂

    Participant
    January 10, 2021

    I've spent two hours deauthorizing and reauthorizing both my laptop and my KOBO, still not working. And I'm tech savvy.  ADE has to be the single worst design in the history of digital technology.  It's awful.

    Participating Frequently
    January 10, 2021
    I'm sorry and I sympathize, these things can be frustrating. All I can say
    is consult with your local library. Most of them have folks that are savvy
    and helpful. Good luck!
    Participating Frequently
    January 10, 2021

    A librarian at my local library tried her best to help but eventually had to give up. It isn't a Kobo issue. It's an ADE issue. Unfortunately, if you have MacOSCatalina like I have, you can't download ADE 3.0 again and ADE 4.5 won't allow for transfer of library books to the Kobo Glo. Very annoying. I'm sure that if Adobe wanted to, it could resolve the issue but since this is free software Adobe doesn't feel a need to support its users.