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error E_ADEPT_NO_FULFILLMENT_RESULT for books purchased on Google Play.

Explorador ,
Nov 14, 2022 Nov 14, 2022

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Just started today: error Unable to download Error getting License Server Communication Problem: E_ADEPT_NO_FULFILLMENT_RESULT for books purchased on Google Play.

I purchased a new book and received this error. I then tested other Google Play books I own and get the same error on all of them now even though I had previously been able to fulfill them. I then tested books I borrowed from my local library and it fulfills all of them with no problem. 

 

So far I have found very little of use in researching this error. Anybody else getting the same issue fulfilling google play purchased books? Any solutions?

 

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correct answers 1 respuesta correcta

Nuevo aquí , Dec 07, 2023 Dec 07, 2023

I had the same problem and the special person virtual assistent (just ended the chat manually) left me hanging. In the end I found a workaround kind of... I downlowd the acsm onto my PC with Adobe Digital Editions (ADE) installed and authorized. There I drag/drop the acsm in and get the certification. Afterwards I open the ADE library, which contains the epub. I copy the epub then onto my e-reader (tolino). 

 

Hope this will help someone. Then I would have done a better job than Adobe themself 😄

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Nuevo aquí ,
Nov 16, 2022 Nov 16, 2022

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It's changed to E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 for me now. I'm just going to leave it for the rest of the day as fixes seem to be happening behind the scenes.

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Explorador ,
Nov 16, 2022 Nov 16, 2022

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Mullwell,

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12  is the result of importing back the previously exported Adept key. Delete the  Adept key from your registry again and then reauthorize in ADE. You'll still be back to the E_ADEPT_INTERNAL but at least your computer will be authorized again.

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Principiante de comunidad ,
Nov 16, 2022 Nov 16, 2022

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 Now there is another error e_adept_internal

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Invitado
Nov 16, 2022 Nov 16, 2022

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Things are going from bad to worse. I just tried to export an ebook that I own from the Google Play Store and was redirected to a page with the following: The requested URL (URL for the book I was trying to export) was not found on this server. That’s all we know.

 

It looks like perhaps this was a Google problerm all along and not Adobe?

 

But at least they seem to be working on it because the error keeps changing...

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Nuevo aquí ,
Nov 16, 2022 Nov 16, 2022

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Yeah, the Google Play Store did that to me too ((not found on this server) while I was troubleshooting with them, but it worked on the 3rd try.

 

My error is now also  E_ADEPT_INTERNAL which I'm assuming is a good sign :🤷‍:signo_masculino:

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Principiante de comunidad ,
Nov 17, 2022 Nov 17, 2022

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Does anyone get updates from Google / Adobe?

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Explorador ,
Nov 17, 2022 Nov 17, 2022

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I received limited correspondance from Google. The last one was yesterday at 11 AM CT. I'm waiting for a response on the  new E_ADEPT_INTERNAL error message. Also I informed them the 400 error in my http capture is gone. If they send me an update, I'll post it here.

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Explorador ,
Nov 17, 2022 Nov 17, 2022

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I had an online chat with Adobe support. It was not encouraging. Here are key comments from the chat.

 

me: Ongoing issue with fulfilling books from Google Play in Adobe Digital Editions. Here is URL to the thread in the community discussion. https://community.adobe.com/t5/digital-editions-discussions/error-e-adept-no-fulfillment-result-for-...

 

agent: Alright I would like to inform you Bob Adobe discontinued Adobe digital edition this is the reason you are getting error.

 

me: What? That can't be correct. It's still on your website here. https://www.adobe.com/solutions/ebook/digital-editions/download.html and it still works for books purchased from other sources or borrowed from libraries...

   Please provide me a link showing the ADE is end of life.

 

agent: As the information is not updated on website yet so I am not able to share any article , It will be update asap than you can also Please do share your contcat num with us.

 

So we'll see what comes out of that.

 

 

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Explorador ,
Nov 22, 2022 Nov 22, 2022

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Adobe closed my case. No explanation.

It's still open with Google though.

 

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Principiante de comunidad ,
Nov 22, 2022 Nov 22, 2022

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Adobe is so rude, seems 

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Principiante de comunidad ,
Nov 17, 2022 Nov 17, 2022

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My error is E_ADEPT_INTERNAL. Anyone worked at google and know how long does it take for them to fix this problem?

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Explorador ,
Nov 18, 2022 Nov 18, 2022

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I'm working with Google on this. They did not provide an ETA. Last email 11/17 included this: 

 

"Rest assured that our engineering team is working with Adobe around the clock to resolve the issue as soon as possible. We'll update you as soon as got an update from our internal team as well. "


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Principiante de comunidad ,
Nov 18, 2022 Nov 18, 2022

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Finally someone in Google notice this issue after almost 5 days later!

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Nuevo aquí ,
Nov 18, 2022 Nov 18, 2022

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@Bob271261594pj0  Thank you for informing Google this issue. Good to know that Google is working on this!

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Principiante de comunidad ,
Nov 18, 2022 Nov 18, 2022

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I experienced the same thing
I've done all of solutions you could've possibly found on google
If I can make a summary, it happens for period of time
Then it will be back to normal again, hopefully
I've waited for hhmm 5 days or so since the last time I can use my ADE to open ebook from google

Google saids the problem is within ADE
But many people mentioned that the problem is with the ebook in the first place
(Error getting license, which means ebook license)
And none you can do about it other than waiting for them to fix internally
and secretly I guess (they always blame ADE)
(Though I only found 1 post that actually mentioned google support admitted this but the post is from couple of years back)
which goes to say this is a repetitive occurrence that has been happening without any solutions other than to wait

For those that claimed their way works, my guess is by the time they've done it coincidentally with the time google already fix the problem  

I even tried to refund the ebook book but didn't get approved
I've read that one of the members of community got her refund approved 

and even got an extra voucher for her trouble
But I guess they don't have standard operating procedure in place
She just got lucky 

I'm thinking of starting to buy ebook from other place if this is not going to be fix anytime soon

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Nuevo aquí ,
Nov 18, 2022 Nov 18, 2022

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Indeed. I cancelled a few pre-orderrs from Google Play Books as a result.

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Principiante de comunidad ,
Nov 20, 2022 Nov 20, 2022

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I've been trying for several weeks to get my google play books with varying errors.

I'm not even sure I am doing it right since it's been broken the whole time.

Are you supposed to authorise with your Adobe ID? a separate google id?

 

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Principiante de comunidad ,
Nov 22, 2022 Nov 22, 2022

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Exporting google books and open it to Adobe Digital Editions and hoping that it will work as per normal has been my daily routine for the past week or so
But today, I couldn't even export them
I'm being re-direct to their Help Centre and unable to export
In the bottom left of the windows there's a tiny notification
Does this means we cannot open ebook bought from google because they haven't paid something they were supposed to pay, and ADE doesn't have to do with all of this problem?
And side note: their google chat assistance also missing, somehow

ss.jpeg

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Principiante de comunidad ,
Nov 22, 2022 Nov 22, 2022

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https://support.google.com/googleplay/answer/179863?authuser=0

 

The following is added:

Important: The Adobe Digital Editions export service is unavailable at this time. We are working to resolve this issue. ADE books already opened from a .ACSM and DRM-free downloads are still supported. To read any book offline, you can also use the Play Books Android app and iOS app. 

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Principiante de comunidad ,
Nov 22, 2022 Nov 22, 2022

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Yes, that's what happened since few days ago.
But today you cannot even export the ebook from google play book (which got nothing to do with ADE at all)
with note that the export option is available on the ebook

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Explorador ,
Nov 24, 2022 Nov 24, 2022

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And the same export issue today. I don't have a recent email from the open Google support case, but will ask them for an update tomorrow or Saturday.

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Explorador ,
Nov 28, 2022 Nov 28, 2022

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11/27 update from Google support:

"Currently, our engineering team is still working with Adobe to resolve this as quickly as possible.. We don't have an exact timeline for when more information will be available but rest assured that we will get back to you once I've got a response from them."

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Nuevo aquí ,
Nov 28, 2022 Nov 28, 2022

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This is what I got today;

How to download books from Google Play
Important: The Adobe Digital Editions export service is unavailable at this time. We are working to resolve this issue. ADE books already opened from a .ACSM and DRM-free downloads are still supported. To read any book offline, you can also use the Play Books Android app and iOS app.

 

Trying to export ascm for DRM book on google play to be able to read it on ADE so I can tranfer it to my ereader.

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Principiante de comunidad ,
Nov 29, 2022 Nov 29, 2022

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I can see the acsm file could be opened, but the acsm file download on Google Play has not yet resumed.

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Principiante de comunidad ,
Nov 29, 2022 Nov 29, 2022

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acsm download function resumed, too.

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