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mvperch
Participant
February 24, 2016
Answered

I can not erase authorization and get the following error message: Unable to erase authorization. Please try again after some time.

  • February 24, 2016
  • 2 replies
  • 12401 views

I can not erase authorization and get the following error message:

Unable to erase authorization. Please try again after some time.

I want to be able to re authorize so i can transfer files to my Nook Glowlight Plus

Correct answer Nanaky

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

2 replies

Participant
July 9, 2025

MacOS:

/Users//Library/Application Support/Adobe/ did not work to locate activation.dat.

 

~/Library/Application Support/Adobe/Digital Editions/ did work.

Participant
July 9, 2025

Need to elaborate: /Users//Library/Application Support/Adobe/Digital Editions/ did not exist.

Nanaky
NanakyCorrect answer
Participating Frequently
February 24, 2016

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.
Participant
September 5, 2023

I tried doing that but the 4th option "HKEY_CURRENT_USER\Software\Adobe\Adept" wasn't available.