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mvperch
mvperch
Participant
February 24, 2016
Answered

I can not erase authorization and get the following error message: Unable to erase authorization. Please try again after some time.

  • February 24, 2016
  • 2 replies
  • 12401 views

I can not erase authorization and get the following error message:

Unable to erase authorization. Please try again after some time.

I want to be able to re authorize so i can transfer files to my Nook Glowlight Plus

    Correct answer Nanaky

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    2 replies

    T
    The Wild Tomcat
    Participant
    July 9, 2025

    MacOS:

    /Users//Library/Application Support/Adobe/ did not work to locate activation.dat.

     

    ~/Library/Application Support/Adobe/Digital Editions/ did work.

    T
    The Wild Tomcat
    Participant
    July 9, 2025

    Need to elaborate: /Users//Library/Application Support/Adobe/Digital Editions/ did not exist.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    February 24, 2016

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.
    M
    markz4220383
    Participant
    August 15, 2018

    I found the key in Adept/Device and deleted as per instructions. Did not help. Still can't remove authorization. What now? I know the password is correct because I logged in to AdobID.

    M
    markz4220383
    Participant
    August 16, 2018

    If you remove the folder, your hase remove the authorize. Your are sure that has remove the right folder?


    Thanks - I was confused by the term "key". I removed all the folders and all is well.

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