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J
Jean Claude5FFD
Participant
December 4, 2020
Question

Remboursement

  • December 4, 2020
  • 1 reply
  • 369 views

Bonjour j ai souscrit un abonnement chez vous et j avait 7 jours gratuit et vous m'avez prélevé la somme alors que j'ai résilier mon contrat avant les 7 jours donc je vous demande le remboursement de mon abonnement

Merci d'avance 

This topic has been closed for replies.

1 reply

M
Malak30070283ksnb
Participant
May 25, 2023

J'ai annulé mon abonnement dans le même jour, dans la période d'essai. Normalement vous devez me rembourser 

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 31, 2023

Hello @Malak30070283ksnb,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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