Skip to main content
A
alberto_arcagni
Participant
February 5, 2012
Answered

Manage authorized devices

  • February 5, 2012
  • 9 replies
  • 114316 views

How can I see and manage authorized devices? I don't want to improve the number of authorized devices, but only manage (especially remove) them.

    Correct answer Traveltiff2

    I found out how to do it! (and I do not work for Adobe but totally agree that someone should've helped you at least in the past FOUR YEARS. crazy.)

    So log into your adobe account online.

    Go to Plans & Products.

    Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan.

    On this page, you'll see a section called "Activated devices".

    You'll see all the devices your membership is using and can easily deactivate one (or all) of them by clicking the x on the right.

    Oh happy day!

    9 replies

    S
    SF_Photo
    Known Participant
    February 17, 2025

    "log into your adobe account online. Go to Plans & Products. Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan. On this page, you'll see a section called "Activated devices".

     

    After logging in to my account-

    When I go to Plans it says - You have no paid plans

    When I go to Products it shows  all my paid products

    When I go to Activated devices is says - You have NO devices

     

    So how can I de-activate?

      A
      Anton Keilhammer
      Participant
      November 3, 2025

       I have the identical situation but Adobe customer "support" refuses to solve my activation issue (unable to activate Photoshop CS6 as currently using two devices - even though I was able to deactivate on one device, even after entering my valid serial number)  Their pathic excuse is that Photoshop CS6 is no longer supported. Naturally, these greedy contemptible bastards want everyone to go to a subscription plan (introduced right after CS6 with CC), to which I refused.  Customer "support"???   Total garbage!

      kylem82417403
      kylem82417403
      Participant
      April 20, 2023

      does anyone know how to increase the number of authorized devices? seems a bit silly to only allow for 2 devices...thanks

      G
      givemeafreakingbreak
      Known Participant
      September 7, 2022

      The new way to do this (in 2022) is to:

      - Sign in at https://account.adobe.com/activated-devices.
      - Under Activated devices section, select Deactivate to deactivate the device.

       

      (from https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html)

        G
        givemeafreakingbreak
        Known Participant
        September 7, 2022

        sorry - just now saw that GenX7 posted the same link.  can't see a way to delete...

        D
        defaultn4l8uj12aw1q
        Participant
        October 26, 2021

        You can find active sessions when you go to: https://adobe.com/go/sessions and you can also deactivate on any devices that you no longer use. 

          F
          Fh_01
          Participant
          July 28, 2021

          Use this site to log in to your account and it should show you what devices are activiated.

           

          https://account.adobe.com/activated-devices

            M
            mengtingz46842741
            Participant
            June 30, 2022

            The most straight forward answer. Still works as of 2022.

              hjg70
              hjg70
              Participant
              March 26, 2019

              I want to authorize my ereader to read books. I am informed that I cannot authorize my pc and/or ebook, because there is a device somewhere on the planet that has been authorized using my adobeID. Without the ability to find out what device I once upon a time authorized, and without the ability to revoke such authorization, this means de facto denial of service. Am I wrong?

              Peru Bob
              Community Expert
              Peru BobCommunity Expert
              Community Expert
              March 26, 2019

              Have you tried the solution marked correct in this thread?

              N
              Nicolaslaw
              Participant
              April 26, 2019

              Hello,

              I cannot use the solution mentioned above as I do no see the same menus. On the plans page, I can see the Creative Cloud Free. Clicking on it does not show any device or anything helpful.

              My CC account has been automatically created when I signed up for a Adobe ID account (in order to read DRM-protected books). Maybe the solution applies better to paid accounts.

              Any other suggestion?

              Thanks in advance!

              M
              mumbailensman
              Participant
              August 23, 2016

              You deactivate your device by 'signing out'. Just did it. It is not very obvious at all... Click on the tiny CC logo on  the top bar (at least on a Mac) and click on gear icon. Click on Preferences... and you'll see a blue button reading 'Sign out'. Click. You're done. Now why anyone would bury a signing out feature inside of Preferences is  a different discussion, though.

                J
                johnr87263287
                Participant
                June 27, 2016

                I had the same question.  If you log into your Adobe account and open up the "plan details", there is a section on approved devices.  Open this section and it will give you the opportunity to delist devices.  This will allow you to register new devices.

                P
                pcr42
                Participant
                August 2, 2016

                I don't see any of these options -Activated Devices or Plan Details when I log on. What type of accounts do you have?

                  Nanaky
                  Nanaky
                  Participating Frequently
                  August 3, 2016

                  The option only exist when have a creative Cloud. For Digital Edition (Which are open this thrend) the option not exist.

                    M
                    Monkeyfuzz
                    Participant
                    February 28, 2016

                    How can this question NOT get an answer?  I mean, if Adobe actually thinks that it's simple to find this answer so many people wouldn't be viewing the question (over 700); likewise, if Adobe cannot answer this simple question then why even have the ability to ask questions.  I hate using the word HATE, but I hate how companies give it's customers a false hope of having their questions answered then ignore them.  Adobe, please remove the support feature when marketing your products.  I mean, damn.... a totally easy question from 2012 was asked and four years and 23 days later you still have not responded?  SMH

                      T
                      Traveltiff2Correct answer
                      Participant
                      June 17, 2016

                      I found out how to do it! (and I do not work for Adobe but totally agree that someone should've helped you at least in the past FOUR YEARS. crazy.)

                      So log into your adobe account online.

                      Go to Plans & Products.

                      Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan.

                      On this page, you'll see a section called "Activated devices".

                      You'll see all the devices your membership is using and can easily deactivate one (or all) of them by clicking the x on the right.

                      Oh happy day!

                        Terms & ConditionsAccessibility statement
                        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices