Menu items not accessible; grayed out.

Forum|Forum|10 years ago
December 7, 2015
2 replies
1963 views

All menu items, including authorize and erase authorization, and functions like select and copy, are grayed out. The only function that works is "find." Any thoughts on how to activate these tools/functions.

menu items grayed out

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R

Ritergeek

Participating Frequently

In Windows 10 the path to the activation.dat key is different: Users\AppData\Roamng\Adobe\Adept

I did delete that key, which unlocked the option to Erase Computer Authorization. I entered my password as requested and got the error message, "Unable to Erase Authorization. Please try after some time."

Now what?

Nanaky

Participating Frequently

Close all applications.

Press WINDOWS + R.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Remove the Adept Folder.

In the Confirm Key Delete dialog, click OK.

Close the Registry Editor.

Open Adobe Digital Editions and reauthorize..

Nanaky

Participating Frequently

Do you used Windows or Macintosh?

D

doc_candidateAuthor

New Participant

Macintosh. MacBook Air with OS X Yosemite 10.10.5

Nanaky

Participating Frequently

Quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
Open Adobe Digital Editions and reauthorize.

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