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A
Anonymous
April 24, 2015
Answered

message: Error getting License. License Server Communication Problem: E_ACT_NOT_READY

  • April 24, 2015
  • 1 reply
  • 4450 views

I downloaded Adobe Digital Editions, created an Adobe ID and activated my computer; when I try to open an ebook download I get this message: Error getting License. License Server Communication Problem: E_ACT_NOT_READY. I verified my account already through the email link; what's wrong?

    This topic has been closed for replies.
    Correct answer shreya

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 27, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    vanessar45342113
    vanessar45342113
    New Participant
    April 27, 2015

    I have the same issue, but when I try to erase authorization, it won't let me do it. It keeps saying unable to eras authorization, please try again at some other time. I've been trying for 2 hours now with no luck.

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 19, 2015

    if it still doesn't work ?


    Hello,

    Please download the latest ADE 4.0.3.117585

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

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