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francescam74744455
New Participant
June 19, 2015
Question

problem with authorization for netbook. What should I do?

  • June 19, 2015
  • 2 replies
  • 522 views

Good morning, I am writing to a problem with Adobe Digital Editions. In 2014 I downloaded the program and associated account my mail Id. Then I authorized the computer to read two ebook that I purchased. A few days ago, I had to change the hard disk of the netbook and I can't open the ebook. By entering the data for login gives me error and says it lacks the permission, but if I go to look at the permissions the pc is allowed. What should I do? Thank you. Francesca

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2 replies

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francescam74744455Author
New Participant
June 24, 2015

Thanks for your reply. I tried but for open the ebook is necessary an Adobe ID.

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
June 25, 2015

Please refer to, Adobe Digital Editions – Anonymous Activation for more information on anonymous activation.

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
June 19, 2015

Can you pleas share the screenshot of the error message?

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francescam74744455Author
New Participant
June 19, 2015

Good morning the error message is: L'account specificato non è associato all'elemento che state tentando di aprire..

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
June 19, 2015

This means, the book has been authorized with different account. Can you please confirm whether the book is fulfilled with the same account earlier also?

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