Unable to authorize ADE - connection error.

Forum|Forum|10 years ago
April 8, 2015
3 replies
833 views

So I am trying to authorize ADE on my notebook and getting an error message - 'Digital editions could not connect to the activation server. Please make sure you are connected to the internet.'

I am connected to the internet and can see the welcome screen on 'adeactivate.adobe.com page. The option to 'Erase Authorization' in ADE is not there.

What else can I try to do?

Thx for any suggestion.

This topic has been closed for replies.

E

Elie5

New Participant

I am having this same issue. I just downloaded the ADE 4.5. How do I get it to authorize? There is no problem with my login or the internet connection that I am on because I downloaded this onto another computer and it worked just fine. I need it on this computer though!! HELP!!!!!

Dominic Michael

Adobe Employee

If you are not able to find the menu item "Erase Authorization" under Help, then you might be using an older version of ADE.

To get the Erase Authorization dialog, please follow the below steps:

Switch to Library mode from Reading mode, by click Library button
Press Ctrl+Shift+D to bring the deauthorization dialog

kristians80288704Author

New Participant

I can see it. But its greyed out. I never managed to authorize in the 1st place.

Dominic Michael

Adobe Employee

Does both the Erase Authorization and Authorize Computer menu is disabled? If yes then you are in Reading Mode, please switch to Library mode, by click the Library button and the try Erase Authorization option.

kristians80288704Author

New Participant

So nobody got any idea of what to do. Great stuff adobe. Useless w****rs.

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