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A
ADN
New Participant
January 13, 2014
Question

Unable to download

  • January 13, 2014
  • 1 reply
  • 449 views

When I try to open "acsm" resources in Adobe Digial Editions, I keep getting this error:

"Unable to download

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY"

My computer is successfully authorized.

I didn't have this problem until recently, after I switched from one MacBook to another. Everything seems to have transferred well. Not sure what the hitch might be here.

Any advice?

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    January 13, 2014

    ~~~~~

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    Another is  "E_AUTH_NOT_READY"


    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.


    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

      A
      ADNAuthor
      New Participant
      January 13, 2014

      Thanks. That solved the problem. I'm grateful.

        Zydeco57
        Zydeco57
        Participating Frequently
        November 11, 2014

        ... and for me, too. All I needed was to reauthorise/reauthorise. Thanks so much

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