Unable to download

[ADN]

When I try to open "acsm" resources in Adobe Digial Editions, I keep getting this error:

"Unable to download

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY"

My computer is successfully authorized.

I didn't have this problem until recently, after I switched from one MacBook to another. Everything seems to have transferred well. Not sure what the hitch might be here.

Any advice?

[sjpt]

~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

[ADN]

Thanks. That solved the problem. I'm grateful.

[Zydeco57]

... and for me, too. All I needed was to reauthorise/reauthorise. Thanks so much