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A
Anonymous
June 20, 2011
Question

Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?

  • June 20, 2011
  • 3 replies
  • 13144 views

Hi

Has anyone seen this error message before?

E_ADEPT_DOCUMENT_OPEN_ERROR

It seems the book only partially downloads.

Also is there a list of all ADE error messages and their meanings anywhere?

Thanks in advance

Dave

    This topic has been closed for replies.

    3 replies

    J
    jonathanc52568814
    New Participant
    June 16, 2022

    Here we are in June 2022; and still got this error. 

     

    I restored a Time Machine backup on my new Macbook Air and now get this error everytime I try and open an .ACSM file using ADE 4.5.11. I have done all the steps:: Uninstalled, reinstalled ADE; deauthorized, reauthorized ADE; Deleted the activation.dat file in my local folders; repeated each of these steps a dozen different ways. 

     

    I even had a chat with a person thorugh tech suupport that sent me this forum link and promptly disconncted from the chat. How very unhelpful...

     

    Anyone find a solution? I'm now unable to checkout books from my public library using EPUB because ADE won't open them. 

    I
    Isaque308023617r3u
    New Participant
    June 30, 2023

    Did you find any solutions?? I depend on this software to open .acsm files and find it pathetic that Adobe hasn't fixed this error after 10 years it's been reported. 

      alep45686179
      alep45686179
      Participating Frequently
      September 28, 2018

      Hi,

      Im having the same problem

      i use win 10

      when i open de file it appears

      unable to download

      error getting license

      E_ADEPT_DOCUMENT_OPEN_ERROR

      please help me

      it didnt happens in the past......

      thanks

      J
      jonathanc52568814
      New Participant
      June 16, 2022

      Did you ever find a solution? 

      F
      Frustrated in AZ
      Participating Frequently
      June 20, 2011

      Dave, one shortcoming of ADE is that there is really no dictionary of errors

      and their meaning. There is SOME help in the FAQ section of ADE Help, but

      some of this stuff is straight from programmers who don't have the slightest

      idea of what skillset the users have, and how to communicate with them.

      Adobe SHOULD FIX THIS SHORTCOMING!!!

      This error message may relate to timestamps (I did say 'may' because it's

      too vague to know specifically). ADEPT messages in general have two

      sources: the time/date of the ebook reader versus the time/date of the

      computer and whether other software instream between your Internet source

      and ADE is hampering the download. So, check you ereader's clock, date (and

      time zone if it has one) settings to make sure that they're synchronized

      (there is some wiggle room, but not much). If the error persists, then

      check whether your firewall and/or Internet browser are allowing downloads

      from the source you're using.

      After that, it's pretty much a guessing game. Sorry!

      ==================

      S
      SIREN-IV
      New Participant
      February 2, 2013

      Hope this helps.  I have Nortin Security running.  Used the advise about checking the firewall settings in Nortin.  When I changed the firewall settings for adobe digital editions to allow rather than auto, I had no problem with the forementioned error.

      K
      kris_wien
      New Participant
      February 24, 2013

      hi all,

      I am having exactly the same problem on mac. I don't have a firewall installed and couldnot find a way to synchronize the date/time on digital editions....

      Does anyone have any ideas?
      Thanks

      Kris

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